Customers frequently reported poor service, including long wait times, unprofessional behavior from staff, and issues with order accuracy.
Food Quality
Many reviews highlighted dissatisfaction with food quality, including cold, undercooked, or stale items, leading to a negative dining experience.
Staff Attitude
Several customers noted rude or dismissive attitudes from staff, particularly towards those using coupons or during busy times.
Management Issues
There were complaints about management's lack of support for staff, leading to poor service and customer experiences.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
MA
MARWAN ALSHAKSHUKI
3 days ago
5.0
I had a small issue with my Uber order, but the team at KFC fixed it quickly.
Ash and Komal were very kind and helpful. They listened and solved the problem without any trouble.
Great customer service. Thank you, Ash and Komal! 😊
JJ
James
Feb 13, 2026
1.0
Very disappointed in this place. I've ordered a bunch of times and almost all the time there is an issue. Once they forgot my drink ok stuff happens I brushed it off. Then I order 2 big crunch sandwiches and it's a good thing I inspected my sandwiches after receiving them by delivery. The meat was fine but the lettuce I shit you not was this yellowish color on both of my sandwiches I got disgusted and tossed both out even though the meat was okay but that lettuce was nasty. And another time the chicken that was nasty I think they used the same oil all day because it was dark dark . Or the chicken wasn't fresh I don't know. But what I do know if the chicken is fresh it's easy to tell once you receive your order. I don't know I don't like giving negative reviews but this was just nasty all around. I now go to the one on bankSt and I've never had an issue there. Like I don't understand it the manager the workers do they not give a crap? If you guys would have seen the lettuce that was put on my big crunch sandwich you would have freaked out I don't know if it was frozen or what made it turn yellow but it was disgusting. This place definitely needs an overhaul New Management new employees people that actually give a damn. I have no reason to lie or make this up and it's very unfortunate because in the beginning when I started ordering from here it wasn't too shabby it was pretty good. But now hell no!!
SR
Sabreena de Souza Raji
Feb 6, 2026
5.0
Super clean location the tables, floors, and counters were all spotless. The staff were really friendly, patient, and made the whole experience feel welcoming. Great customer service and a nice, comfortable place to eat.
PL
Payton Legg
Jan 23, 2026
1.0
I ordered over the KFC app, did not order a big amount of food just $25 worth and I ended up waiting 40 minutes just for the food to be ready. I tried to call and ended up trying to call 30 times and every time some one picked up right away and hung up. All I wanted to ask was to see if my order went through and they actually received it. (I’m a cook I understand when ordering online can get screwed up) It is very clear that who ever is working there does not care about life at all.
When the food arrived I had no idea the person who dropped it off did not even knock on the door, and in the app there was a choice I had to make and it was either the delivery driver had to hand me the food OR leave it out side infrint of my door. I don’t know about any one els but right now it is -20°C. Not sure what was going through any one’s mind but I’ll make sure to avoid this kfc at all costs. They didn’t even give me my side of fries
RM
reza malekshah
Jan 22, 2026
1.0
I had a very disappointing experience at this KFC. I ordered online and when I arrived, the staff told me they had no fries and asked me to choose something else. When I said I wanted to cancel the order, I was told that cancellation was not possible. I don’t understand why the app allows orders for items that are not available.
After the manager spoke to the staff, they suddenly said fries were available—but what I received were old, cold, and clearly not fresh. On top of that, the manager asked me to wait outside because my shoes were bringing in snow water, even though I wiped them on the doormat. I was made to feel uncomfortable and unwelcome as a customer.
Overall, poor service, poor food quality, and unprofessional behavior. I will not be returning and would not recommend this location.
What are the operating hours of KFC at 2670 Alta Vista Drive, Ottawa?
KFC at 2670 Alta Vista Drive is open daily from 10:30 AM. Hours extend until midnight on weekdays and Sunday, and until 1:00 AM on Friday and Saturday.
Where is the KFC located in Ottawa?
KFC is located at 2670 Alta Vista Drive, Ottawa, ON, postal code K1V 7T4, Canada.
What types of cuisine does KFC at this location offer?
This KFC is a fast food restaurant specializing in chicken dishes and offers halal meal options.
How can I contact the KFC at Alta Vista Drive?
You can reach KFC by phone at +1 613-733-1222.
Does the KFC provide meal delivery services?
Yes, KFC at this location offers meal delivery services.
Are there any convenience stores nearby KFC at 2670 Alta Vista Drive?
Yes, Mac's convenience store is located nearby KFC, providing an additional option for quick shopping needs.
Which nearby restaurants can I visit before or after dining at KFC?
Nearby restaurants include Subway (sandwich shop), Mango's Cafe (Middle Eastern cuisine), Sala Thai Cuisine (Thai and Asian food), Gabriel Pizza, and Mediterranean Bakery & Pizza.
What nearby services are available for someone visiting KFC at Alta Vista Drive?
Nearby services include Family Dental Practice for dental care, Promed Pharmacy for medical needs, and The UPS Store for shipping and courier services.
Are there parking facilities near KFC on Alta Vista Drive?
Yes, Impark provides parking services near KFC, making it convenient for customers arriving by car.
Is there any halal catering service near KFC at 2670 Alta Vista Drive?
Yes, Creative Kosher Catering is located nearby and offers professional catering services that might interest halal customers.