Mixed reviews on customer service; some praised staff like Ayoub for being friendly, while others reported rude and dismissive behavior from certain employees.
Food Quality
Numerous complaints about food quality, including cold, stale, or incorrect orders, with some customers expressing disappointment in portion sizes.
Hygiene Concerns
Serious hygiene issues raised, including unsanitary food handling practices observed by customers, leading to concerns about food safety.
Operational Issues
Frequent reports of long wait times, incorrect orders, and inconsistent service, particularly during drive-thru operations.
Cleanliness
Some customers noted that the restaurant environment was clean and well-maintained, contrasting with others' experiences of poor service.
FB
FRANK BASTIANELLI
Dec 28, 2025
1.0
Omg, 😯 we ordered the festive meal.. to feed our family.. the large fry was not enough it was only half filled.. we had to buy everything.. when you say festive meal it should include everything and at least feed 4 people... Super disappointed 😞☹️
Times are tough for everyone and we received half the food for over 60$.. this is sooooo Wrong!!
KFC needs to change for the better..
CD
Cat Dostaler
Dec 22, 2025
1.0
Now there's no drive thru even though its not blocked off and they aren't even busy. They have ruined the KFC brand name. Nothing is the same.
IR
Ivana Radonjic
Dec 18, 2025
1.0
Ordered with no one else inside or in the drive through, in the middle of the day, and was told it’ll take 20 minutes to make my order of two chicken burgers. Was watching the staff stand and not do anything. Food was subpar. Will not be coming again, absolutely ridiculous.
TT
tristan touch
Dec 14, 2025
1.0
Subject: Urgent Hygiene and Food Safety Concern – Bells Corners Location
To Whom It May Concern,
I am writing as a deeply concerned mother regarding an incident I witnessed at your Bells Corners location that has caused me significant alarm about food safety and hygiene standards.
While food was actively being prepared, I observed an employee picking their nose and then continuing to handle food without washing their hands or changing gloves. This behavior is extremely unsanitary and completely unacceptable in any food service environment, especially one that serves families and children.
As a parent, I rely on restaurants to follow strict health and safety protocols. Witnessing such conduct raises serious concerns about employee training, supervision, and overall compliance with public health regulations. Actions like this put customers at risk and undermine trust in your establishment.
I strongly urge management to investigate this incident, reinforce proper hygiene practices with all staff, and ensure that food safety standards are being strictly enforced at all times.
I expect this matter to be taken seriously and addressed promptly.
Sincerely,
A Concerned Mother
UP
Upasika Patla
Dec 4, 2025
1.0
I normally don’t leave reviews, but I feel it’s important for management to be aware of an ongoing issue. I have visited this location twice in the drive-through at night, a few months apart, and both times I had an extremely disappointing experience with the same staff member who works the evening/night shift.
During my first visit, he was unexpectedly rude and snapped at us for no reason. I assumed he might have been having a rough day, so we decided to give the place another chance weeks later.
Unfortunately, the second visit was just as bad. When my boyfriend politely said he needed a moment to decide what to order, the employee responded, “Then come inside, don’t stand here,” in a rude and dismissive tone. It was unprofessional, demeaning, and completely unnecessary.
For clarity: it was the same male employee working the evening/night shift on both occasions.
What makes this even more frustrating is seeing how many other reviews describe the exact same behavior from (likely) the same person. Clearly this isn’t an isolated issue. At this point it honestly feels like management is ignoring repeated customer complaints, which is extremely disappointing for such a well-known brand.
I would much rather drive five minutes to the Hazeldean location than deal with this kind of treatment again. If customer service continues like this, it’s hard to understand how this location expects customers to return.
I sincerely hope management takes these concerns seriously, because many customers are noticing the same pattern
What are the address details for this KFC location in Ottawa?
This KFC is located at 2015 Robertson Road, Ottawa, ON, K2H 5Y7, Canada.
What are the operating hours for this KFC?
KFC is open daily from 10:30 AM to 11:00 PM.
How can I contact this KFC in Ottawa?
You can reach this KFC by phone at +1 613-714-4481.
Does this KFC offer halal food options?
Yes, this KFC location is categorized as a Halal Restaurant, offering halal food options.
Where can I find more information or order online from this KFC?
You can visit their website at http://kfc.ca for more information and online orders.
Which nearby coffee shop can I visit close to this KFC?
Second Cup, a coffee shop, is located near this KFC and is a great spot for coffee before or after your meal.
Is there a place nearby where I can rent a car after visiting KFC?
Yes, Enterprise Rent-A-Car is located nearby if you need to rent a vehicle.
Are there other dining options near this KFC?
Yes, nearby eateries include SuzyQ Doughnuts for bakery items, Mort's Pub for pub food, Zolas Restaurant and Fresh Pasta Shop, Als Steakhouse & Seafood, and East India Company Restaurants offering Indian cuisine.
What category of restaurant is this KFC listed as?
This KFC is categorized as a Fast Food Restaurant, Chicken Restaurant, Halal Restaurant, and offers Meal Delivery service.
Does this KFC location have a recommended message or promotion?
Yes, they encourage visits with the message: "Visit a KFC today!"