Customer experiences with service were mixed, with some praising friendly staff while others reported rude or indifferent service.
Food Quality
Food quality varied significantly; some customers enjoyed fresh and well-prepared meals, while others complained about greasy, undercooked, or stale food.
Cleanliness
The cleanliness of the restaurant was frequently criticized, particularly regarding the state of the washrooms and dining area.
Order Accuracy
Many customers reported issues with order accuracy, including missing items and incorrect orders.
Wait Times
Customers experienced long wait times for food, especially during busy periods, leading to frustration.
NB
Nahla Bettache
Feb 15, 2026
1.0
I visited this KFC location recently and was honestly very concerned. The floors were extremely dirty with visible stains, food debris, and trash left around the seating area and surfaces. On top of that, there was no one at the front counter you have to wait and hope someone comes out from the back just to ask for anything. For a restaurant serving food, this level of cleanliness and service is worrying. I hope management addresses this soon.
SN
Shamirah Namulema
Feb 9, 2026
5.0
the service that they provided was excellent and the food was great too warm and fresh.
TR
The Reviewer
Feb 7, 2026
4.0
Went to try the new Matty M menu items. Purchased a chicken slider as well. The Matty M slider was great and fresh. The normal slider was very dry and tough to eat. Place seemed clean and renovated. Not a terrible location but not the best.
PB
Peter “Adonis” Byberg
Feb 3, 2026
5.0
The dude at the counter was friendly and the service was really fast.We got the five dollar tuesday , special , two pieces of chicken , with fries dollars , but they wanted a tip at the end super weird... They also installed kiosks, so you can self order.I've never seen those before at a kfc
JH
Janielo Holt
Jan 30, 2026
1.0
No good customer service, the gentleman walk up and said "what you want" we replied looking at the menu. He said we're closed but the sign said 11pm and its 9pm now
What are the operating hours of the KFC located at 464 Bank Street, Ottawa?
KFC at 464 Bank Street operates daily from 10:30 AM to 1:00 AM.
Where is the KFC branch located in Ottawa?
It is located at 464 Bank Street, Ottawa, ON, K2P 1Z3, Canada.
What types of cuisine does this KFC restaurant offer?
This KFC is a fast food and chicken restaurant that offers halal meal delivery services.
How can I contact the KFC at 464 Bank Street?
You can contact this KFC location by phone at +1 613-714-4480.
Does this KFC have an official website?
Yes, you can visit the official website at http://kfc.ca.
Is the KFC near any sports or hobby shops where I can shop before or after dining?
Yes, Baseball Town, a sporting goods and outdoor gear store, is nearby, so you can shop for sports equipment before or after enjoying your meal at KFC.
Are there any other restaurants close to KFC where I can explore different cuisines?
Nearby restaurants include Shawarma Palace for Middle Eastern and Lebanese cuisine, Three Tarts bakery for desserts, and Domino's for pizza.
What places near KFC offer coffee or snacks if I want a different type of refreshment?
Close to KFC, you can visit Starbucks Canada or Tim Hortons for coffee and snacks, or Moo Shu Ice Cream & Kitchen for ice cream treats.
What is a recommended nearby activity or service after visiting KFC for a meal?
You may consider visiting ISÖ Spa Floatation Centre nearby for relaxation or Ottawa Fight & Fitness gym for a workout.
Is this KFC location suitable for halal dietary needs?
Yes, this KFC branch is designated as a halal restaurant, catering to halal dietary requirements.