Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as overcooked chicken, missing items, and unsanitary conditions.
Positive Staff Interactions
Some customers praised specific staff members, particularly Sujata, for their exceptional service and friendliness.
Cleanliness Issues
Several reviews mentioned dirty dining areas and unsanitary conditions, contributing to a negative dining experience.
Inconsistent Experience
While some customers had positive experiences, many others reported consistent problems, indicating a lack of reliability in service and food quality.
JJ
Jenni
2 days ago
1.0
This location is 💯 purposely "forgetting" the food you order... bad customer service when you bring it up. They clearly don't care much.... Go to another location!!!!
JO
Jacques Ouellette
2 days ago
1.0
This place systematically "forgets" to put items in your order. Wether it's the popcorn chicken or grave. There is ALWAYS something missing. Check your orders folks. These people are thrives.
TD
T & R Deschamps
Nov 14, 2025
1.0
Ordered pick up through the app. Showed up to pick it up after payment was processed online. Waited 40 minutes for someone to acknowledge us. Once she acknowledge us we were told they were only serving Uber drivers. Since we had pre-paid was given a refund and told that we were not going to get service tonight.
Trim Road, Orléans Ontario
AR
a R
Nov 12, 2025
1.0
Horrible fries missing a side and missing all the dips like what the hell guys… wake up there was two cars in line no rush EVERYTIME I go to this location something is wrong….update chicken is very greasy “disgusting” along side fried being undercooked and popcorn chicken time for new management and to fire that cook.:) update.. macaroni is crap also
CC
CONGZUO CHEN
Oct 30, 2025
1.0
I will never come here again. It was a terrible experience. The manager, that older woman, was extremely rude. I ordered my food online, but someone else stole it. When I came to pick it up, she told me that my order had already been taken and blamed me for it. She was working with a bad attitude — very rude and disrespectful.
The KFC is located at 1375 Trim Road, Ottawa, ON, K4A 3P7, Canada.
What are the operating hours of this KFC in Ottawa?
This KFC is open daily from 10:30 AM to 1:00 AM.
How can I contact this KFC location by phone?
You can call this KFC at +1 613-714-4485 for inquiries or orders.
What type of restaurant is this KFC?
This KFC is a fast food restaurant specializing in chicken, offering meal delivery and Halal options.
What is the website for this KFC where I can find more information or order online?
You can visit the KFC website at http://kfc.ca to learn more or place an order.
Which nearby coffee shops can I visit before or after dining at KFC?
Nearby coffee shops include Starbucks Canada and Tim Hortons, great for grabbing a coffee or smoothie around your visit to KFC.
Are there any fitness centers close to this KFC where I can work out?
Yes, nearby fitness options include Physics Crossfit, No Limits Fitness, Roxfit, Elite Martial Arts & Fitness, and Starr Gymnastics, all within close proximity to KFC.
What parks or kid-friendly places are near this KFC for family visits?
Nearby parks and kid-friendly spots include Royal Ridge Park and Kids Kingdom Orleans, suitable for family outings before or after your meal at KFC.
Is this KFC located near any medical or dental services in Ottawa?
Yes, nearby medical and dental services include 7Dental Trim, Dr Sam W.S. Lee, and Jazz Laser Hair Clinic & Medical Spa.
Are there convenient spots to buy gas or snacks near this KFC?
Nearby convenience stores and gas stations include Mr Gas 087, Esso gas station, and Waypoint Convenience, perfect for a quick stop around your visit to KFC.