Numerous customers reported issues with food quality, including raw chicken, greasy and old food, and overall poor taste.
Customer Service
Many reviews highlighted poor customer service, including rude staff, slow service, and unhelpful attitudes.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and improper food handling practices.
Order Accuracy
Multiple reviews mentioned incorrect orders and missing items, leading to customer frustration.
TA
Tomas Aravena
Feb 12, 2026
5.0
Extremely fast service, and the food was really good compared to others Kfc and Taco bells. The person who took my order was Basina. She explained the menu to me and and my wife very nicely. Amazing service from her 10/10.
KG
kaytlin goddard
Jan 22, 2026
1.0
Was served raw chicken. Like so raw/pink it look like it just came from the butcher. Then when confronted the lady said no it wasnt. Once shown all they did was try and refund half the amount of the burger. KFC needs to monitor this store better as that is disgusting and can cause health issues with customers.
RA
Rachael Anderson
Jan 22, 2026
1.0
I would not suggest going here at all..I ordered a chicken sandwich box today, I start eating it on my lunch break. I take a few bites of my burger and I had something really chewy in my mouth. RAW CHICKEN. I quickly spit out the bite I took and threw out the rest. I tried to call them to inform them they served me raw chicken, and no answer.
EM
Elgin Montague
Dec 13, 2025
1.0
Ordered $50 in chicken 10 piece meal was given all dark meat. Chicken was old and dark in color . Guy at counter giving me attitude about not leaving a tip. There is no way at 245pm chicken that looked like that should be given. Lady that was packing order should have known better .
JD
joanne dore
Nov 9, 2025
1.0
My daughter picked up the KFC on friday and surprised me for my Bday dinner.. Omy my friday night i woke up at 3 am with the worst pains in my stomach..Vomited and it made me sick till saturday late afternoon, my friend woke up at 2 am with so much cramps and pain.. he was sick till sunday.. felt like we had food poisioning that made us all sick , gravy was watery , macaroni salad I should have not eaten it as I thought it tasted different, my friend threw his macaroni after three bites I asked him y he said it tasted old and not fresh , chicken o my no words can explain how it looked dry and almost greyish
The KFC is located at 1200 St-Laurent Blvd (inside mall), Ottawa, ON, K1K 3B8, Canada.
What are the opening hours of this KFC?
KFC is open Monday to Saturday from 10:30 AM to 8:30 PM, and on Sunday from 10:30 AM to 4:30 PM.
How can I contact the KFC restaurant?
You can reach KFC by phone at +1 613-746-7400.
Where can I find more information about KFC's menu and offers?
Visit their website at http://kfc.ca for menu details and promotions.
What type of cuisine does this KFC offer?
KFC offers fast food with a focus on chicken dishes and halal options.
Is this KFC suitable for meal delivery services?
Yes, this KFC offers meal delivery services.
What are some nearby restaurants near KFC at 1200 St-Laurent Blvd?
Nearby restaurants include Thai Express Restaurant Ottawa, New York Fries - St. Laurent Mall, Bourbon Street Grill, Jimmy The Greek, Taco Bell Canada, and Shanghai 360.
Are there any shopping or service stores near KFC?
Yes, nearby stores include Pandora (jewelry store), Linen Chest (home goods), Hakim Optical, Rogers and Virgin Mobile Canada (mobile phone stores), and Joseph's Coiffures (hair salon).
Can I find a food court near this KFC location?
Yes, there is a Food Court and Bourbon St Grill located nearby within the mall area.
Is there a currency exchange service near KFC at St-Laurent Blvd?
Yes, TCX Currency Exchange is available nearby for your currency exchange needs.