Many customers reported issues with food quality, including old, greasy, and undercooked chicken, as well as cold and soggy sides.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, slow service, and issues with order accuracy.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and improper food handling practices.
Inconsistency
Feedback indicated a lack of consistency in food preparation and service, with some customers experiencing great meals while others had very disappointing visits.
EM
Elgin Montague
Dec 13, 2025
1.0
Ordered $50 in chicken 10 piece meal was given all dark meat. Chicken was old and dark in color . Guy at counter giving me attitude about not leaving a tip. There is no way at 245pm chicken that looked like that should be given. Lady that was packing order should have known better .
MA
Morsal Atmar
Nov 14, 2025
5.0
Everything about this visit was amazing — the service, the food, and the overall quality.
JD
joanne dore
Nov 9, 2025
1.0
My daughter picked up the KFC on friday and surprised me for my Bday dinner.. Omy my friday night i woke up at 3 am with the worst pains in my stomach..Vomited and it made me sick till saturday late afternoon, my friend woke up at 2 am with so much cramps and pain.. he was sick till sunday.. felt like we had food poisioning that made us all sick , gravy was watery , macaroni salad I should have not eaten it as I thought it tasted different, my friend threw his macaroni after three bites I asked him y he said it tasted old and not fresh , chicken o my no words can explain how it looked dry and almost greyish
KO
Kubra Osman
Oct 11, 2025
5.0
Great hot fresh food
MT
Micheal Thompson
Oct 6, 2025
3.0
Do better , I went there Saturday at around 3-4 with my daughter and I ordered a two piece combo and she ordered taco fries and a beef taco with no lettuce and extra cheese. Her food came out with lettuce and little cheese she enjoyed the fries and my chicken personally was pretty good. The lady at the front was a bit rude and not talkative just seemed mad. The atmosphere was alright they seemed busy but nice. Over all a good meal but please pay more attention but good chicken and taco fries 😁
The KFC is located at 1200 St-Laurent Blvd (inside mall), Ottawa, ON, K1K 3B8, Canada.
What are the opening hours of this KFC?
KFC is open Monday to Saturday from 10:30 AM to 8:30 PM, and on Sunday from 10:30 AM to 4:30 PM.
How can I contact the KFC restaurant?
You can reach KFC by phone at +1 613-746-7400.
Where can I find more information about KFC's menu and offers?
Visit their website at http://kfc.ca for menu details and promotions.
What type of cuisine does this KFC offer?
KFC offers fast food with a focus on chicken dishes and halal options.
Is this KFC suitable for meal delivery services?
Yes, this KFC offers meal delivery services.
What are some nearby restaurants near KFC at 1200 St-Laurent Blvd?
Nearby restaurants include Thai Express Restaurant Ottawa, New York Fries - St. Laurent Mall, Bourbon Street Grill, Jimmy The Greek, Taco Bell Canada, and Shanghai 360.
Are there any shopping or service stores near KFC?
Yes, nearby stores include Pandora (jewelry store), Linen Chest (home goods), Hakim Optical, Rogers and Virgin Mobile Canada (mobile phone stores), and Joseph's Coiffures (hair salon).
Can I find a food court near this KFC location?
Yes, there is a Food Court and Bourbon St Grill located nearby within the mall area.
Is there a currency exchange service near KFC at St-Laurent Blvd?
Yes, TCX Currency Exchange is available nearby for your currency exchange needs.