Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
1,071 reviews
5 stars
458
4 stars
250
3 stars
152
2 stars
60
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Cleanliness
Many customers reported unsanitary conditions, including dirty tables and bathrooms, contributing to a negative experience.
Order Accuracy
Frequent complaints about incorrect orders and poorly made food items, including melted blizzards and small portions.
Food Quality
Mixed feedback on food quality, with some customers enjoying the ice cream while others reported issues like food poisoning and dry burgers.
Atmosphere
The location was described as needing upgrades, with a hot environment and a generally unwelcoming vibe.
- MMMo MkJan 2, 20261.0Worst spot to go to the girl was being so rude and kept yelling at me Worst customer service the guy that seems like the owner kept trying to touch my phone to show me what’s good and she kept slapping his hand
- MCMi2N CMDec 28, 20251.0Not on ice cream when I had some coupons for poutine I bought 2 double signature burgers double patty each cost around 7CAD. After reaching destination and when opened both were single patty, humans makes mistakes but the patty was thin as ham and too dry nothing in it. It’s nothing like what its shown on menu. Its a real fraud servings.. Never in DQ ever even for ice creams anymore.
- DLD litefulDec 21, 20254.0Good combo specials
- SMSean McGregorDec 16, 20251.0Not impressed. Decided to stop at this location because we were early for an appointment. Attempted to order an original pecan cluster blizzard and was told it was not on the menu. I've had this blizzard at many many locations across Canada and the US and have never been told it's not a menu item. I explained the ingredients and I was told they could make it but there would be an up charge. We left without buying anything.
- JKJiaxin KangDec 14, 20255.0I got an ice cream birthday cake for my wife again. Her birthday is in winter, when she was young always wanted ice cream cake on her birthday. Since we met, I make sure she has it every birthday. It’s not about this specific location, is about love.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzards®, Chicken Strip Basket, Grillburgers®, and DQ Cakes.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Friday from 11:00 AM to 11:00 PM, and on Saturday and Sunday from 11:00 AM to 10:45 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 401 McArthur Ave, Ottawa, ON, K1K 1G7, Canada.
Does Dairy Queen Grill & Chill have facilities suitable for families with children?
Yes, the location is family-friendly, welcomes children, offers high chairs, and has restroom facilities.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order for pickup online via their ordering page on the Dairy Queen website.
Is there outdoor seating available at the Dairy Queen Grill & Chill on McArthur Ave?
Yes, the restaurant offers outdoor seating along with indoor seating.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location provides a drive-thru for convenient ordering and pickup.
Are there any nearby places of interest to Dairy Queen Grill & Chill where visitors might want to go before or after dining?
Nearby places include the Unitarian Universalist Fellowship of Ottawa, Ottawa Shambhala meditation center, and Jim's Sportscards hobby shop, which visitors might explore before or after their visit.
Is there a convenient transit or mobile service nearby that can help customers access Dairy Queen Grill & Chill?
True Cell, a mobile phone store, is nearby and can assist customers with mobile services; customers may also use their phones to access the Dairy Queen app for deals and ordering.
Are there community organizations near Dairy Queen Grill & Chill that customers might be interested in?
Yes, several community services and charity organizations such as People Words & Change, World Accord, and the Jamaican Ottawa Community Association (JOCA) are nearby, offering community support and resources.