Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.7
1,066 reviews
5 stars
455
4 stars
249
3 stars
152
2 stars
60
1 star
150
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, rude staff, and issues with order accuracy.
Cleanliness
The establishment was often described as dirty, with complaints about unsanitary conditions in the dining area and bathrooms.
Food Quality
While some customers enjoyed the ice cream and food, many expressed disappointment with portion sizes, food preparation, and overall quality.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, including dismissive attitudes and lack of customer care.
Atmosphere
The location was noted to be in need of renovations and improvements, with complaints about the overall ambiance and cleanliness.
- DDD9NNov 17, 20253.0The stuff is okay, not great, not terrible—just kind of meh. Typical tourist shop, you know.
- PWPatrick WalshNov 5, 20255.0I initially ordered a medium Frosty but quickly changed my mind to a large. They adjusted it, but only added Frosty water, so the ratios were off and it ended up watered down. It was still enjoyable on a hot day, though. The staff’s attitude was just okay and didn’t seem very focused on customer service. The cashier came across a bit rude when I was charged for a medium, despite clearly asking for the large. In the end, I received the flavor mix amount of the medium I was charged for, rather than the proper large. Overall, the experience was decent but could use improvement in service and accuracy.
- ECEbenezer ConnacherNov 3, 20252.0This location is absolutely abysmal with their service and their offerings. You can expect to wait at the drive-thru for a good 5-10 minutes (at the window). The ice cream is always super melted because they don't have AC in the kitchen. In the summer, when the window opens, it's like opening an oven door. Don't even try to hold your blizzard upside down, it'll be in your lap before you know it. Service is terrible, like you're bothering them by wanting to order. Bathrooms are best if avoided altogether. The only time of year worth going is once it's cold out so at least you know the ice cream won't melt.
- BKBetsy KitchenNov 3, 20255.0Owner Seema is always friendly and very on top of things. She is fast and goes the extra mile to make sure special requests are handled correctly by any staff members. The crew at this location appear to be a family and they work very hard to make every visit a positive customer experience — we go out of our way to use this specific DQ location to give them our business. They are happy to adjust your order so it suits exactly what you’re looking for…don’t want onions on your burger? No problem. Hoping for extra peanuts in your Peanut Buster parfait? You got it! No request too much or not enough for Seema and her team :)
- CSChips SipsNov 1, 20251.0Ordered a few things here and the staff added their own tip and passed the POS. I also did not get a receipt after so I know how much my regular order costs. Please beware of staff tipping themselves however much they want.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzards®, Chicken Strip Basket, Grillburgers®, and DQ Cakes.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Friday from 11:00 AM to 11:00 PM, and on Saturday and Sunday from 11:00 AM to 10:45 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 401 McArthur Ave, Ottawa, ON, K1K 1G7, Canada.
Does Dairy Queen Grill & Chill have facilities suitable for families with children?
Yes, the location is family-friendly, welcomes children, offers high chairs, and has restroom facilities.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order for pickup online via their ordering page on the Dairy Queen website.
Is there outdoor seating available at the Dairy Queen Grill & Chill on McArthur Ave?
Yes, the restaurant offers outdoor seating along with indoor seating.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location provides a drive-thru for convenient ordering and pickup.
Are there any nearby places of interest to Dairy Queen Grill & Chill where visitors might want to go before or after dining?
Nearby places include the Unitarian Universalist Fellowship of Ottawa, Ottawa Shambhala meditation center, and Jim's Sportscards hobby shop, which visitors might explore before or after their visit.
Is there a convenient transit or mobile service nearby that can help customers access Dairy Queen Grill & Chill?
True Cell, a mobile phone store, is nearby and can assist customers with mobile services; customers may also use their phones to access the Dairy Queen app for deals and ordering.
Are there community organizations near Dairy Queen Grill & Chill that customers might be interested in?
Yes, several community services and charity organizations such as People Words & Change, World Accord, and the Jamaican Ottawa Community Association (JOCA) are nearby, offering community support and resources.