Dairy Queen Grill & Chill

3.8
982 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1272 Bank St, Ottawa, ON
K1S 3Y4, Canada

Hours

Reviews

3.8
982 reviews
5 stars
439
4 stars
213
3 stars
140
2 stars
58
1 star
132

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and slow service.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables, floors, and overall unsanitary conditions.

Food Quality

There were numerous complaints about food quality, including stale items, incorrect orders, and poor preparation.

Customer Experience

Some customers had positive experiences with staff accommodating special requests, while others felt ignored or disrespected.

Location Condition

The physical condition of the location was criticized, with mentions of it being old, dirty, and in need of renovations.
  • MM
    Mike
    4 days ago
    5.0
    Ice cream Sunday with cherry on top is the best, satisfying for the cravings
  • RW
    Ryan Wolski
    Dec 16, 2025
    5.0
    They are awesome. They even know how to make my chocolate covered cherrrriesssa Blizzard!!!!
  • MG
    Mischa Grover
    Dec 16, 2025
    1.0
    I ordered a meal with multiple blizzards on uber eats and it was missing all the blizzards in my bag but this was on the recippt, it was not the delivery drivers fault as he just delivered the bags he was given, and so I called the franchise and was on hold for ten minutes as the lady called me a liar had to look through footage and then blatantly lied saying they put the blizzards I payed for in the bag with my drinks which is simply not true and the bag was sealed. Thank you for scamming a broke college student
  • SK
    Sarah knight
    Oct 28, 2025
    1.0
    Ordered 4 burgers for me and my family from this location on uber eats because they were doing a buy one get one on burgers. We were about to dig in when we noticed that the burger buns had mold on them!! Absolutely disgusting. We called to inform them and the person on the phone just started making excuses, “we get our buns fresh daily”…okay? Our burger buns were still moldy, so gross! Uber refunded the food but we definitely won’t be eating here in the future. 0 quality control.
  • AA
    Amelia
    Oct 5, 2025
    2.0
    Ordered an Oreo blizzard cake for $51 using DoorDash and got a completely different cake that’s worth $38. Extremely disappointing considering the fact that it was for a birthday and we waited over 40 minutes for it to arrive, luckily I was able to get a complete refund but we had absolutely no time to order a new one.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the opening hours of Dairy Queen Grill & Chill on weekends?

The restaurant is open from 11:00 AM to midnight on both Saturdays and Sundays.