Dairy Queen Grill & Chill

3.8
753 reviews
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Business Details

1412 Walkley Rd, Ottawa, ON
K1V 6P5, Canada
(613) 737-9847
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1412 Walkley Rd, Ottawa, ON
K1V 6P5, Canada

Hours

Reviews

3.8
753 reviews
5 stars
314
4 stars
184
3 stars
117
2 stars
33
1 star
105

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty bathrooms and unclean dining areas.

Service Quality

Many reviews highlighted rude staff and poor customer service experiences, with some customers feeling disrespected.

Food Quality

Several customers expressed dissatisfaction with the quality of food, particularly burgers and chicken, citing issues like undercooked items and incorrect orders.

Ice Cream

Despite the negative feedback, many customers enjoyed the ice cream offerings, particularly the Blizzards, and praised the selection.

Order Accuracy

Numerous complaints were made about incorrect orders and issues with online ordering, leading to frustration among customers.
  • RP
    Rand Passmore
    Nov 8, 2025
    3.0
    Good variety of sugar dairy treats ! No delicious smash burgers here. Fries etc are factory frozen and unfortunately Fries are not fresh cut. The dining Area good ...there are nice booth style seats. Not 24 hours but open late evenings. There are some good people here though that seem to care about making sure you have a good eat. Overall good cold dairy treats and passable food but not higher quality.
  • CW
    Cheryl Narraway Wood
    Oct 16, 2025
    3.0
    We went to try the 2 Fall Blizzards. They were good. I liked the cookie one better.
  • DD
    Derricke
    Sep 29, 2025
    4.0
    Decent selection of cake.
  • MM
    M M
    Sep 23, 2025
    1.0
    My order had sauce on the outside of the cups. All 3 orders actually. They didn't even try and wipe it down. It's not the first time that's happened there but my last visit for sure. Even the cashier was handling cash and then making drinks. Not a big deal but he was grabbing the cups from the inside of the cup which isn't hygienic and then he'd go to the freezer, remove fries with his bare hands and put them in the fryer then wipe his hands on his pants and com back to the front. Thankfully he didn't handle my drinks or I would have returned them. Gross!
  • AG
    Aaron Guimond
    Sep 20, 2025
    1.0
    This is the dirtiest, most disgusting DQ I have ever been in. I walked out without ordering food because of something I saw.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the opening hours for Dairy Queen Grill & Chill at 1412 Walkley Rd, Ottawa?

Dairy Queen Grill & Chill is open daily from 11:00 AM to 11:00 PM.

Is Dairy Queen Grill & Chill open on holidays?

On holidays like November 2, December 24, and December 31, Dairy Queen Grill & Chill operates from 11:00 AM to 8:00 PM, but it is closed on December 25, 26, and January 1.