Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
4.0
2,185 reviews
5 stars
1,173
4 stars
487
3 stars
197
2 stars
112
1 star
216
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews highlighted poor customer service experiences, including rudeness from staff and issues with order accuracy.
Food Quality
While many customers praised the food for being delicious and fresh, there were significant complaints about portion sizes being small and inconsistent.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and food handling practices.
Atmosphere
The atmosphere was described as chaotic and uncomfortable, with some customers noting the presence of homeless individuals outside the restaurant.
Value for Money
Customers expressed concerns about the high prices relative to portion sizes and overall value.
JD
J D
Feb 14, 2026
2.0
1:30pm on friday. Out of chicken , had to wait 15 minutes( she said 5 but not accurateat all). When it was finally ready they tried to give me half of the small scoop. Meanwhile they ran out of steak, bunch of customers waiting for the proteins ...
All the tables were dirty.
Quality is diving
NR
Nidia Rodarte
Feb 10, 2026
5.0
Fast, tasty, and reasonably priced. It really feels like a little piece of Mexico in Ottawa — fresh ingredients, good portions, and friendly service. Perfect spot when you want something quick without sacrificing flavor. I’d definitely come back!
ES
Eat with SK
Feb 10, 2026
3.0
Delicious but the portions are genuinely laughable. Do I look like Bella Hadid??? Like do I look like I want 4 little bits of chicken and 2 lettuce leafs in my chipotle bowl??? NO. I had to get double protein to make the bowl look semi decent and even then the bowl looked tiny. I do not understand what economic force is forcing the Rideau location specifically to ration their food. Perhaps it’s a ploy from Public Health Ottawa to make us skinnier idk. Awful portions.
VC
vicky Cura
Feb 4, 2026
4.0
Je vais donner un 4 étoiles car les gens qui m'ont servi ont vraiment été gentil. Toutefois, la première fois que j'ai écrit là-bas, le burrito était complètement ouvert et j'ai dû manger tout avec une cuillère. Mais sinon c'est bien.
DM
delara miad
Feb 3, 2026
1.0
I was there yesterday and nothing looked fresh especially vegetables and salad I ordered salad bowl and I saw DEAD FLY on their salad. Don’t recommend at all.