Swiss Chalet

Reviews

• CC

  C

  1 day ago
  3.0
  It's one step up from fast food and that's okay. That's what we go for. Quick and yummy, but a bit nicer than fast food. However, the last two times we have gone it's taken so much longer to get our food. Tons of tables are empty, too. It's been a Friday and Saturday evenings, so you'd think they'd be fully staffed. If you're in North Oshawa, I'd go to Toad Stool instead. Food is yummy, service is quick, and it's supporting local. I guess Swiss Chalet is probably a local franchise, but still.
• MD

  Mark D

  1 day ago
  1.0
  ordered family size fries few weeks ago, they were soggy, stale, and not even half box was filled ( which definitely wasn't enough for 4 people ( as advertised). ).. after trying to reach the store for almost an hour, finally a credit was issued.. ordered fries again, using the credit.. exactly same issue, half box of fries and soggy.. plus on top of that, 40 minute wait time ( for fries and gravy !) so they basically gave me a credit towards the same or even worse experience.. especially with the 40 min wait. if you give someone a credit, at least try to make it bit better 2nd time around. I've initially removed the first negative review, after receiving the credit.. but this time, it was even worse.
• KK

  Kay

  Mar 14, 2026
  1.0
  march 14th. 1pm very slow slow service, host didn’t even come to speak to us for over 15 mins NOT busy in the resturant at all. server was nice and tried …. but food took over a hour to come out and the kids meals came out ok but the pot pie was cold, and saltyyyyyy, spring rolls were burnt, and mash potatoes taste like boxed dryness… not happy with the slow service with hungry children
• CK

  Chris Kalloo

  Mar 9, 2026
  5.0
  The service was great my ServerJackie was so welcoming and made us feel like we were in the right place. Unlike the hostess who brought me and fiancé to a table she was not happy with. She had asked to have a booth and was told there are not any available, and realized that same hostess was seating another couple moments after."not cool" if it wasn't for Jackie we were about to leave. Kudos of jackie who made our experience a very enjoyable evening! thank Jackie.
• KD

  kamla dolaram

  Mar 9, 2026
  5.0
  My first time at this location, When I walked in I was greeted by the hostess which placed me on a table without a booth and I specifically asked for a booth. She told me there was no Booth available when I went to wash my hands and I came out of the washroom. I noticed a booth became available and the hostess was placing a couple there and did not have the courtesy of asking my fiance who was sitting at the table waiting for me to move us. I was quite disappointed considering it was my birthday dinner. When our server Jackie approached me I explained the situation that I told her I really wanted a booth and what had happened and I was very disappointed. Jackie was so accommodating she immediately said she would correct the issue and seat me in another boorh; I advised her that I did not want to make a big issue of it as it was my birthday and I did not want to disappoint anyone and have it ruining evening however it just left a really bad taste in my mouth. Well let me tell you Jackie moved me to a really nice Booth she was so accommodating and so sweet she apologized profusely over and over again. As she wanted to make my birthday dinner a nice experience. She asked for my name and my fiance's name, she actually remembered our name during the entire dinner she addressed Us by your names oh my goodness I don't think I've ever had that with another restaurant. Great memory and it shows that she really valued me as a customer remembering the customer's names and addressing them by that that means a lot. Her service was exceptional. What a true representation of Swiss chalet. Kudos to Swiss Chalet Harmony location to Jackie. As I sat and had dinner I watched Jackie hustled around the entire floor and served everyone, attending to everyone's needs with the very beautiful smile as well as a beautiful greeting. I don't know about others but let me tell you what I gathered from the evening she was busting her ass at these tables. Lol. She certainly worked hard as anyone in the dining room would have seen as well. Thank you Jackie for making my birthday experience so enjoyable and memorable; what started off with a horrible experience turned up to be an amazing experience. I actually spoke to the manager Belkiss and advised her whatever transpired upon walking into the restaurant. As I wanted to really make a point of letting her know what an amazing hard-working dedicated committed employee Jackie is. Thank you Jackie. I will definitely be back at this location.

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