Feedback on customer service is mixed; while some staff members received praise for their friendliness and helpfulness, others were reported as rude and unprofessional.
Food Quality
Food quality is inconsistent; some customers enjoyed their meals, while others reported issues such as incorrect orders, poor preparation, and even food poisoning.
Cleanliness
The cleanliness of the location received positive remarks from some customers, but others noted that the environment was dirty and poorly maintained.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect preparations, leading to frustration.
Ice Cream Quality
While many customers praised the ice cream and desserts, there were complaints about the quality of specific items, such as melted blizzards and poorly made cakes.
SW
Steve Webber
Nov 2, 2025
5.0
Family’s favourite DQ! Bright and clean, staff are extremely welcoming and friendly, food comes out quickly. My kids appreciate the TV showing Treehouse, too.
It’s not our closest location but the service makes it worth the extra drive. Thank you!
AG
Abdo Gharjy
Oct 6, 2025
2.0
An old lady who is working today around 1 PM, very rude, misbehave, has no clue about customer service. This old lady should stay at Senior House who has not an energy of working and serving the customer. This time was my last time that I get my order from this louzy and stupid location.
THE CUSTOMER IS PAYING AND BUYING THEIR ORDER, NOT BEGGING.
SC
Sharon Carswell
Oct 1, 2025
5.0
Food wasn't the greatest, but staff was amazing!
RP
rajesh patel
Sep 8, 2025
1.0
Front cashier is so rude
MM
Mohammed Majumder
Sep 7, 2025
5.0
Visited Dairy Queen in Simcoe St. N, Oshawa and was pleased with the clean, welcoming environment and prompt, courteous service. My order was prepared accurately, and the quality was consistent with expectations. A reliable spot for ice cream and quick meals.
It is located at 1050 Simcoe St N, Simcoe & Beatrice, Oshawa, ON, postal code L1G 4W5, Canada.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Thursday and Sunday from 10:30 AM to 10:30 PM, and on Friday and Saturday from 10:30 AM to 11:15 PM.
Does Dairy Queen Grill & Chill provide seating options?
Yes, there is both indoor and outdoor seating available, including high chairs for children.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, welcomes children, and is wheelchair accessible with restroom facilities.
How can I order food from Dairy Queen Grill & Chill?
You can order online via their website at https://www.dairyqueen.com/en-ca/order/pickup/n/11941/, or download their app for exclusive deals.
What services does Dairy Queen Grill & Chill offer?
Services include mobile ordering and rewards, food and treat options, seating, restrooms, outdoor seating, high chairs, and it is wheelchair accessible.
What nearby places can I visit around Dairy Queen Grill & Chill?
Nearby places include CAA Store - Oshawa for roadside assistance, Veron's Studio and various beauty salons like World Class Barber Shop and Knots Landing, ideal for combining a visit.
Are there any nearby restaurants or food options near Dairy Queen Grill & Chill?
Yes, nearby restaurants include Halibut House Fish and Chips and Ammachi Restaurant for Indian cuisine; also Polish Food Hot and Deli for deli options.
Where can customers find essential services near Dairy Queen Grill & Chill?
Nearby essential services include insurance agencies like Penny Masters - Desjardins Insurance Agent, and financial advisors such as Edward Jones - Financial Advisor: Joe Di Flumeri, CFP®.