Dairy Queen Grill & Chill

3.7
578 reviews
Get DirectionsCallWebsite

Business Details

1675 Tenth Line Rd, Orléans, ON
K1E 3P6, Canada
(613) 841-8989
https://www.dairyqueen.ca/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1675 Tenth Line Rd, Orléans, ON
K1E 3P6, Canada

Hours

Reviews

3.7
578 reviews
5 stars
241
4 stars
150
3 stars
54
2 stars
36
1 star
97

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff varied widely, with some praising friendly service while others reported rudeness and disorganization.

Service Speed

Many customers complained about slow service and long wait times, often citing understaffing and inefficiency.

Cleanliness Issues

Numerous reviews highlighted cleanliness problems, including dirty counters, unkempt dining areas, and unsanitary conditions.

Order Accuracy

A significant number of customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Food Quality

While some enjoyed the ice cream and cakes, others criticized the quality of food items, describing them as cold or poorly prepared.
  • MR
    Meagan Reid
    Nov 6, 2025
    5.0
    Always great to come here for a quick snack or meal
  • DM
    Donna Medeiros
    Nov 3, 2025
    1.0
    I purchased buster bars from this location that were discussing. They were old, the ice cream was weeping a clear fluid and the peanuts were soft and stale. I had to throw them out as they were inedible. I paid $19.99 for garbage!
  • JC
    Jimmy Constant
    Oct 20, 2025
    5.0
    The staff on shift were awesome & super pleasant to serve us at 11:55 before closing. Certain items were not available due to closing but they informed us of what they were able to make. They were happy and not at all bothered that we decided last minute late night DQ!
  • AM
    Aashir M.
    Oct 6, 2025
    1.0
    One of the rudest staff I have ever come across. No jokes their rating is so bad. Girls on the front seem tired, agitated by questions. We wanted to order a custom cake for our sons birthday and asked what options do we have, and the girl in the front was not interested from the very first question so we decided to go to another DQ branch and very happy with their service.
  • NR
    Nick R
    Sep 24, 2025
    1.0
    Literally the slowest and most disorganized DQ I’ve ever seen. Save your time and drive down to the one on St. Joseph blvd. It’ll be quicker to drive there, order, and eat, than it would be for them to even take your order here. Took them so long to take my order that I downloaded the app, signed up for an account, and placed my order before they even greeted me at the counter. Maybe it’s a tactic to push people to the app? Either way, still took upwards of 25 mins to get a couple blizzards.
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers classic fast-food items such as burgers and fries, along with soft-serve ice cream and signature shakes.

What are the operating hours of Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open from 10 AM to 11 PM Monday through Thursday and Sunday. On Fridays and Saturdays, it is open from 10 AM to midnight.