Brand Certified
McDonald's
2.5(159 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
3900 Innes Road, Orleans, ON
K1C 1T1, Canada
Certified by McDonald's • Mar 01, 2026
(613) 837-9766
Certified by McDonald's • Mar 01, 2026
https://www.mcdonalds.com/ca
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
2.5
159 reviews
5 stars
36
4 stars
19
3 stars
14
2 stars
11
1 star
79
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported extremely slow service, with many waiting over 20 minutes for their orders, and noted a lack of staff training and professionalism.
Cleanliness
Numerous reviews highlighted the dirty conditions of the restaurant, including sticky floors, overflowing trash, and unclean tables.
Food Quality
Many customers expressed dissatisfaction with the food quality, mentioning cold, stale, or incorrect orders, and a lack of proper condiments.
Staff Attitude
Several reviews pointed out rude and unhelpful staff, indicating a need for better customer service training.
- JAjay aitkenFeb 18, 20261.0Worst service Ive ever experienced at a McDonalds
- NNNoaTechJan 15, 20261.0The customer service staff is very rude. No empathy at all. They stay all “sad”. Definitely they need training on how to behave with the customers and making them happy and going back again buying there.
- XXXiberatorJan 10, 20261.0No ketchup no lids for drinks.
- MMM&MJan 4, 20262.0Very slow service for indoor or pickup. Never enough staff.
- MMMourad MoustaineJan 4, 20261.0Nulle trop d’attente ça peut aller à 30 min
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's on Innes Road in Orleans?
McDonald's on 3900 Innes Road operates daily from 7:00 AM to 10:00 PM.
Does this McDonald's location have a drive-through service?
No, this McDonald's location does not offer drive-through service and is closed for drive-through all days.
What pickup and delivery options are available at this McDonald's?
You can order for in-store pickup or delivery at this McDonald's location.
What types of meals are served at this McDonald's?
This McDonald's serves lunch and dinner meals.
What payment methods does McDonald's on Innes Road accept?
They accept American Express, Cash, Discover, Mastercard, and Visa payment options.
Can families and children dine comfortably at this McDonald's?
Yes, this McDonald's welcomes families and children, and offers a children's menu.
Is coffee available at this McDonald's and do they serve dessert?
Yes, they serve coffee as well as dessert items at this location.
How can customers order food online for this McDonald's?
Customers can order online through their website or use the My McD’s mobile app available on Android and iOS.
What nearby places can I visit before or after dining at McDonald's on Innes Road?
Near McDonald's, you can visit SmartCentres Orléans shopping center for various stores and a cinema, Walmart Canada for shopping needs, or enjoy a coffee at nearby Tim Hortons.
Are there other fast food options close to McDonald's at Innes Road?
Yes, nearby fast food restaurants include another McDonald's Canada location, Mr.Puffs Orleans, and Wendy’s, offering you variety in your dining choices.
What service or retail businesses are located nearby that might be useful to McDonald's customers?
Nearby services include Western Union for financial needs, Scotiabank for banking, and Minute Key for key and locksmith services. Retail stores like Canadian Tire and GameStop are also close by.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website