Brand Certified
Five Guys
4.4(1162 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
3732 Innes Road, Orleans, ON
K1W 0C8, Canada
Certified by Five Guys • Mar 01, 2026
(613) 824-6270
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.ca/3732-innes-road
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3732 Innes Road in Orleans is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.4
1,162 reviews
5 stars
728
4 stars
283
3 stars
75
2 stars
27
1 star
49
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the burgers and fries, while others reported soggy buns, hair in food, and inconsistent fry quality.
Service
Service quality varied; some customers praised friendly staff, while others experienced rude service and order mistakes.
Value for Money
Many customers felt the prices were high for the quality of food received, with some stating they could find better value elsewhere.
Cleanliness
Concerns were raised about cleanliness, particularly regarding the state of the bathrooms and dining area.
- CPCatherine Provost6 days ago1.0Ordered two cheeseburgers, 1 regular fried, 1 drink. It cost 40$!!!!! Total rip off. As I waited for my meal, I was reading the posters on the walls everywhere saying FiVe guys had the best burgers. I was looking forward to it. The gave me a huge brown bag...even though I was eating in. They covered the burgers with a mountain of fries. I had to dig out the burgers... First bite was a huge disappointment...there was two meat patties in the burger....the cheese was too thick and fake and the burger was tasteless. There wasn't any kind of flavor to it. Weird.. the bun wasn't toasted and soggy...it made the burger fall apart...so I asked for a fork to eat it. As I'm eating the meat with my fork I notice a huge black hair stuck on the lettuce covered in mayo. I didn't eat the rest. I'm relieved the burger fell apart because I was able to see the black hair in it. I asked for all dressed burger they gave me a mountain of mushrooms in the burger...I never heard of a cheeseburger with mushrooms in it...why???? I like mushrooms but....it ruined it. The hair ruined it. The cheese and the bun ruined it. The lack of taste ruined it. Never going back.
- AAAna AranivaFeb 21, 20264.0Very good service and very good hamburger, the milkshake was delicious.
- MFMark FernieFeb 16, 20265.0The burgers here are fantastic and the staff are great. Place is well kept ed.
- BLBenoit LadouceurFeb 11, 20263.0This rating is more about value for me: the food tasted good, was well-prepared, hot, and the service was good. In the end I just thought: it's okay. This is a standard run-of-the-mill burger meal, there's nothing special going on here. If I'm going to pay premium prices for burgers I'll go to other premium burger shops where the food stands out more.
- CSCyprian SzalankiewiczJan 18, 20263.0I'd like public wifi -1 for atmosphere -1 for serving everything in a bag, no trays for dine in. ALSO, why you serve the inedible part of the tomato? Nobody likes that part. Foreal yo?
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 3732 Innes Road accept reservations?
No, Five Guys at 3732 Innes Road does not accept reservations.
What are the operating hours for Five Guys at 3732 Innes Road?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery and pickup options?
Yes, Five Guys offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Can I customize my burger and milkshake at Five Guys?
Yes, you can customize your burger in more than 250,000 ways and choose from over 1,000 milkshake combinations at Five Guys.
Does Five Guys serve gluten-free options?
Some items like sandwiches can be ordered without buns using wraps or bowls, but products such as buns, hot dogs (Canada only), and certain condiments contain gluten. Cross-contamination risk exists, so check allergen charts for details.
Is the Five Guys veggie sandwich a veggie patty?
No, the veggie sandwich is not a veggie patty; you can customize it with a mix of peppers, onions, mushrooms, and optional cheese.
Are there nearby places to visit around Five Guys at 3732 Innes Road?
Yes, nearby places include Lapensée Mattresses, La Ha Tacos, Eastboro Dental, Kult The Salon, and East Side Mario's, offering diverse shopping, dining, and health services for visitors to explore before or after dining.
Where can I find dessert or smoothies near Five Guys at 3732 Innes Road?
After your meal, you can visit nearby Marble Slab Creamery for ice cream and smoothies, or Booster Juice for fresh smoothie options.
Are there other restaurants near Five Guys at 3732 Innes Road for different dining options?
Yes, nearby dining options include La Ha Tacos (Mexican), East Side Mario's (Italian), Caravela Restaurante (Portuguese), Wild Wing (Chicken), and Thai Express (Asian cuisine).
What is the contact number for Five Guys at 3732 Innes Road?
You can reach Five Guys at 3732 Innes Road by phone at +1 613-824-6270.
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