Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3732 Innes Road in Orleans is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,142 reviews
5 stars
716
4 stars
280
3 stars
72
2 stars
27
1 star
47
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting them as delicious and generous in portion size, though some reported inconsistencies in preparation and quality.
Service Experience
While many reviews highlighted friendly and helpful staff, there were notable complaints about rude service and order mistakes.
Pricing Concerns
Several customers expressed that the prices are high for the food offered, with some feeling that the value does not match the cost.
Cleanliness and Atmosphere
The restaurant was often described as clean, but some customers noted issues with the atmosphere being cold or uninviting.
Order Accuracy
There were multiple reports of incorrect orders and issues with food preparation, indicating a need for better staff training.
- SESara (EllaNorthWolf)Nov 16, 20254.0Good burger, I like the hot dog as well. However something has changed with the fries. They were amazing before. The last 2 times I was there they were different, not as good. Maybe taken out of the fryer too soon perhaps.
- SLStephen LeeNov 15, 20251.0Fries are waay too salty, and I'm not Elon Musk, so I can't afford anything on their menu...Shop Canadian and save for retirement
- KCKartikeya ChaurasiaNov 11, 20255.0Only wish they had real cheese and lactose free options. Best Burger chain around.
- JJJamesNov 7, 20253.0Just under $15 for a mediocre burger. Better off going to McDonald's
- BPBrittany PatryOct 26, 20255.0Wow! Talk about a great atmosphere. Staff were friendly and outgoing with eachother and customers. You can tell that they have a closeness in friendship and when it got a bit busy they went straight to the grind. A job well done team. We went on Friday night and on Sunday night.. Both experiences from staff were excellent. It was a grand ole time all around. The order was 64 not 67 crew.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 3732 Innes Road accept reservations?
No, Five Guys at 3732 Innes Road does not accept reservations.
What are the operating hours for Five Guys at 3732 Innes Road?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery and pickup options?
Yes, Five Guys offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Can I customize my burger and milkshake at Five Guys?
Yes, you can customize your burger in more than 250,000 ways and choose from over 1,000 milkshake combinations at Five Guys.
Does Five Guys serve gluten-free options?
Some items like sandwiches can be ordered without buns using wraps or bowls, but products such as buns, hot dogs (Canada only), and certain condiments contain gluten. Cross-contamination risk exists, so check allergen charts for details.
Is the Five Guys veggie sandwich a veggie patty?
No, the veggie sandwich is not a veggie patty; you can customize it with a mix of peppers, onions, mushrooms, and optional cheese.
Are there nearby places to visit around Five Guys at 3732 Innes Road?
Yes, nearby places include Lapensée Mattresses, La Ha Tacos, Eastboro Dental, Kult The Salon, and East Side Mario's, offering diverse shopping, dining, and health services for visitors to explore before or after dining.
Where can I find dessert or smoothies near Five Guys at 3732 Innes Road?
After your meal, you can visit nearby Marble Slab Creamery for ice cream and smoothies, or Booster Juice for fresh smoothie options.
Are there other restaurants near Five Guys at 3732 Innes Road for different dining options?
Yes, nearby dining options include La Ha Tacos (Mexican), East Side Mario's (Italian), Caravela Restaurante (Portuguese), Wild Wing (Chicken), and Thai Express (Asian cuisine).
What is the contact number for Five Guys at 3732 Innes Road?
You can reach Five Guys at 3732 Innes Road by phone at +1 613-824-6270.