Feedback on staff service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior and poor service during both in-person and online orders.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues such as undercooked or cold food, incorrect orders, and overall poor taste.
Cleanliness
Numerous reviews highlighted concerns about the cleanliness of the restaurant, with reports of dirty dining areas and unsanitary conditions.
Management Issues
Several customers noted that management needs to improve staffing and training, as many issues stemmed from understaffing and lack of effective leadership.
Overall Experience
Overall experiences varied widely, with some customers having positive visits due to good service and food, while others reported extremely negative experiences leading to a decision not to return.
OC
Oliver Crawford
4 days ago
1.0
Drive threw people have bad customer services namers and they have no patience
UN
Unknown Name
Oct 26, 2025
4.0
The food was very good, the chicken was fresh. My daughter really likes the sliders. When ordering the service was a bit slow, it seemed like the restaurant was understaffed and management really needs to step in a solve this problem. When my order was taken though, the guy who took it was very professional and though I’m sure he was overwhelmed he didn’t let it show. The restaurant was clean it just seems like an old building. Overall average to above average experience at KFC. Management just needs to put more budget into staffing!
UN
unknown name
Oct 26, 2025
5.0
I came in a couple days ago to order an 18 piece meal for my family. It was quite busy and the employees were working very hard to manage all the orders and serve us on time. I do have to say I appreciate the effort. The young lady who took my order was extremely friendly and helpful since I’ve ever been to KFC, there is no name tags like other businesses but she was a shorter white girl. I just have to say the food I received was incredible and I will definitely be returning. The service was great as I said. The only thing I do have to mention is that the building itself is quite old, outdated, and definitely in need of some repairs or a renovation. Thank you guys at KFC for working hard and making my first time memorable.
HK
Hrushikesh Kakade
Oct 25, 2025
1.0
Customer service is horrible when it comes to online orders. They will make delivery person wait unnecessarily and when asked about the delay, they will tell you to wait or leave. The guy at the reception has attitude and doesn’t know multi tasking.
SA
shareen ali
Oct 13, 2025
1.0
I went to the drive-through to order a veggie meal due to dietary restrictions. Naturally, I didn’t check what I was getting because it was in a bag and there was a line behind me. I come to find out that the meal I received had meat in it, which is OK cause people make mistakes and it could’ve been a mixup
I went back to the drive-through and had told them about what happened and Gabrielle was the employee who took my order and she was extremely rude. Implying that I ordered the wrong thing in the first place and took 10 minutes to check what I ordered even though I came back after 3 minutes. After finding my order, they told me to pull up to the window in extremely rude and bothered tone..
They did offer to replace my meal with a veggie one Aphrodite infected that I just take a refund and go, but we just wanted to have a meal on Thanksgiving night. which was nice of them, but however, that is not where they called my frustration to deeper enough to write a review; upon coming to the window, they pointed fingers at me and as if it was me Who was creating the issue when they had taken the order wrong after multiple reiterations about our dietary restrictions. Leave me a Suite 17 minutes at the window as they left and walked around doing nothing.
They were replaced her meal and I went home
KFC is located at 38 Broadway Avenue, Orangeville, ON, L9W 1J4, Canada.
What are KFC Orangeville's opening hours?
KFC Orangeville is open from 10:30 AM to 11:00 PM Monday to Wednesday and Sunday, and from 10:30 AM to 1:00 AM Thursday to Saturday.
Can I order meal delivery from KFC in Orangeville?
Yes, KFC offers meal delivery as one of their services.
Is KFC Orangeville a halal restaurant?
Yes, KFC Orangeville is listed as a halal restaurant.
How can I contact KFC Orangeville by phone?
You can reach KFC Orangeville at +1 519-941-3393.
Does KFC in Orangeville have an official website?
Yes, you can visit their website at http://kfc.ca.
What are some nearby restaurants if I visit KFC in Orangeville?
Nearby restaurants include Taco Bell Canada, Pizza Nova, Pita Pit, McDonald's Canada, A&W Restaurant, A&W Canada, and W.O.W Poutinerie.
Are there any landmarks or historical places near KFC Orangeville?
Yes, nearby landmarks include the Statue of Dragon Timber, The Inclusive-Statue, and The Farmer monument and fountain.
Where can I find grocery or convenience stores near KFC?
Bulk Barn is a nearby grocery store, and Circle K, Motel Convenience, and Esso Canada provide convenience store services near KFC Orangeville.
What other services are available near KFC in Orangeville?
Nearby services include DUCA Financial Services Credit Union Ltd. for banking, Katie Awad Medicine Professional walk-in clinic, RiverEdge Dental, Orangeville Physiotherapy & Vision Centre, and Shoppers Drug Mart pharmacy.