Worst run McDonald's in the city. I have worked in four different malls in Toronto and lived here all my life, this is by far the worst McDonald's I've ever had the displeasure of having to frequent.
The staff have no coordination or idea of what's going on at any given time. The orders are made at random so you regularly end up waiting 15 minutes for your order while watching multiple multi-meal orders of people who ordered after you get served first.
Half the staff are always too busy talking between themselves to have any awareness of what's going on around them.
You'd be better off eating at literally any other establishment in the food court than subjecting yourself to the absolute bottom quality service and efficiency regularly shown at this location.
DD
DonQ
Apr 1, 2026
2.0
Not the best location. It took them a while to get self checkout machines in place, and the service can be slow. Very busy, plus McDonald's food ain't the best for people. Highly processed and tiny portions. Bad deal and makes people unhealthy. I only go if I need a drink in the summer. And even then, it is questionable despite being thirsty.
AC
Adam Chan
Mar 23, 2026
2.0
It’s a McDonald’s so you generally know what you’re getting. It’s also in a busy mall so it’s super busy with nowhere to stand when you wait for your order. No line management or space so it gets messy. Most of the workers are probably high school kids so mistakes happen - saw a complete spill of a drink when passing over the counter - quick response to clean it up, but the whole situation could have been avoided. Food quality is as you’d expect from a rushed McDonald’s. Seating at this mall can be hard to find during peak dining hours.
Tried the latest McDonald’s gimmick and it was not worth it.
AL
Amrutha Lilly
Mar 22, 2026
1.0
I recently ordered food from this McDonald’s location and had a very bad experience. The food did not taste fresh, and a few hours after eating it I started feeling very sick with symptoms similar to food poisoning.
BB
Bella Bella
Mar 20, 2026
1.0
I ordered with uber, combo with fries and order Large fries.
Put note to add extra ketchup, and it comes with NO KETCHUP AT ALL
What are the operating hours of McDonald's at 1800 Sheppard Ave. East, North York?
McDonald's at 1800 Sheppard Ave. East, North York is open from 8:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 7:00 PM on Sundays.
Does this McDonald's location have a drive-through service?
No, the McDonald's at 1800 Sheppard Ave. East does not offer drive-through service; it is closed all days for drive-through.
Is delivery available at this McDonald's location?
Delivery services are not offered at this McDonald's location.
What meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What types of payment are accepted at this McDonald's?
You can pay with American Express, Discover, Mastercard, Visa, and cash debit cards; cash-only is not required.
Does this McDonald's welcome families and children?
Yes, this McDonald's welcomes families and children and offers a children's menu.
Is there a mobile app available for ordering or offers from McDonald's?
Yes, you can download the My McD’s App from Google Play or the Apple App Store for ordering and offers.
What nearby restaurants can I visit along with McDonald's at 1800 Sheppard Ave?
Nearby restaurants include Szechuan Express (Chinese cuisine), Jimmy the Greek (Greek fast food), Taco Bell Canada (Mexican fast food), and Yoi Japanese Eatery (Japanese and American food). You might enjoy trying these places before or after visiting McDonald's.
What shopping options are near this McDonald's location?
Near McDonald's, you can find Foot Locker Canada for sportswear, Bath & Body Works Canada for cosmetics, LEGO toy store, and jewelry stores like Swarovski and Peoples Jewellers, offering plenty of shopping opportunities.
Are there any entertainment or wellness places near the McDonald's at Sheppard Ave East?
Yes, nearby you can visit Santa's Village for arts and entertainment and Tonyc Salon & Spa for beauty and wellness services.
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