Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders.
Cleanliness
Numerous reviews highlighted the dirty conditions of the restaurant, including filthy tables and bathrooms.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor food quality.
Staff Attitude
Feedback indicated that staff were often unprofessional, unhelpful, and sometimes rude.
Food Quality
Several reviews mentioned that the food was often cold, poorly prepared, or tasted bad.
YY
Yi
2 days ago
1.0
Avoid using points for mobile orders here. There is a major glitch where redemption orders don't show up on the App’s home screen. The staff at this location refused to provide my coffee because they couldn't find the order, even though I had the email receipt and Order #HB88. I was stuck for 10 minutes unable to re-order or get my drink. Terrible integration between the App and the kitchen system. My 2000 points were taken for nothing.
BK
Brian King
Feb 19, 2026
1.0
Stopped for a rest stop. The bathrooms were disgusting, there was no soap in the men's, and no tp in the ladies. The person behind the counter showed zero intrest in our concern. Decided to not get coffee.
HE
H2B Evolution
Feb 16, 2026
1.0
I dont normally complain...but I disappointed for the last time. This location is rushed, and the drive-through pushes your product through and more often than not. somethings missing whether it's a condiment or in this case a sandwich in itself. The whole point of going through a drive-through is to speed up the process, but to have your order inaccurate or missing products that you actually have to return and are unable to return hence why you went through the drive-through in the first place is unacceptable. The receipt was missing from my bag. A sandwich was missing from my bag that was confirmed by the first window that took my money via a credit card. Very angry, very disappointed and very unsatisfied for the last time.
RG
Reza Gharib
Feb 8, 2026
1.0
Customer service is terrible. I ordered a latte online and when I arrived they said their machine was broken and offered me to either get something else or receive store credit! This is all after I waited in my car for 20 minutes. This store delivers you the lowest quality of fast-food but painfully slow. Unfortunately this is the only Mc Donald store close by and everytime I go there I regret it.
SC
S C
Jan 31, 2026
1.0
This was one of the worst McDonald’s I’ve ever been to. Multiple self service kiosks don’t work, the food takes too long to prepare, and the whole building has a grungy and filthy atmosphere. Despite there only being two other people in line, it somehow took over 30 minutes for them to prepare a single meal. Additionally, the ketchup dispenser is always broken, the soft drink machine is out of ice half the time, and there are no lids or tissues. 0/5
What are the operating hours for McDonald's at 1125 Sheppard Avenue East?
McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 at this location.
Can I use the drive-through service at McDonald's and what are its hours?
Yes, the drive-through is open 24 hours daily.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
What meals are served at McDonald's on Sheppard Avenue East?
They serve breakfast, lunch, and dinner.
Does McDonald's at this location have a casual dress code?
Yes, the attire is casual.
Is there a mobile app to order from McDonald's?
Yes, you can order using the My McD’s App available on both Android and iOS.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include Fuwa Fuwa Dessert Cafe for sweets and Ambrose Parkette for outdoor relaxation.
Is there public transit or ATM access near McDonald's at Sheppard Avenue East?
Yes, TD Canada Trust ATM and Bitcoin4U Bitcoin ATM are nearby for convenient banking needs.
What medical or dental services are close to McDonald's on Sheppard Avenue East?
Nearby dental services include Dentistry At Park Place and Provost Dental Centre, and medical options like LifeLabs Medical Laboratory Services are available as well.
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