Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.
Food Quality
Many customers reported issues with food quality, including undercooked chicken, incorrect orders, and overall dissatisfaction with the taste.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and overflowing garbage cans.
Service Speed
Customers frequently complained about long wait times, both in-store and at the drive-thru, indicating a lack of efficiency.
Mixed Experiences
While some customers praised friendly staff and fresh food, these positive experiences were overshadowed by the negative feedback regarding service and food quality.
KS
Kiki Shall
Feb 10, 2026
1.0
I don’t frequent KFC but when I do this was my go to after today NEVER AGAIN!! I always looked over the missing items but tonight I couldn’t look over the lack of service. The afternoon manager/ supervisor was quite rude and lacked professionalism when dealing with customers. I used to question why people don’t give grace to fast food workers but today I saw why I’m just glad I never went down to her level.
JN
Jennifer Nguyen
Feb 8, 2026
1.0
Missing items and low quality seem to be a recurring issue at this location. My order was incomplete - popcorn chicken & gravy missing, and only 3 out of 4 Cinnabon rolls received.
When this keeps happening to multiple customers, it’s no longer a mistake. People are paying for food they aren’t receiving. That’s not acceptable.
DD
Darnell
Feb 6, 2026
5.0
Communication provided clear guidance from beginning to completion.
A
Ільчик Богдан
Jan 4, 2026
1.0
Very poor service at the drive-thru. We were not informed about extra charges, even though we ordered a combo, which should include everything.
When we asked what the additional charge was for, the employee said “you ordered 2 onion rings.” We said that was fine, but the issue is why we were not informed about this in advance.
Instead of explaining, she started interrupting us, was rude, and didn’t let us finish speaking. This is completely unprofessional and unacceptable customer service.
If you want to ruin your evening and mood, this is the place to go.
We will not be coming back.
Thank you.
FF
flekz
Jan 1, 2026
1.0
Hello my fellow Kfc eaters if you ever think about comming to this location don’t. the workers are so rude the food is always missing something they either forget a peice or they forget the whole order example i ordered 3 boxes of the 4 peice chicken and asked 2 boxes spicy 1 mild we got 3 mild but thats not the issue when i told them what happened they were like no sir you ordered all mild. They did not bother to check the receipt and started acting rude i was like why are u talking this way its so rude and they kept taking like that i was like i don’t wanna eat anymore gave them every single box every dipping sauce for a refund . This is what happened only this time if i have reviewed every single time i had a problem with this location it will have 1 star max the workers over there think they own the place .
What is the address of the KFC location in North York?
The KFC in North York is located at 3777 Keele Street, North York, ON, M3J 1N5, Canada.
What are the operating hours for this KFC?
This KFC is open from 10:30 AM to 11:00 PM on Monday through Wednesday and Sunday, and from 10:30 AM to 1:00 AM on Thursday through Saturday.
What phone number can I call to contact this KFC?
You can reach this KFC at +1 416-630-4050.
What type of cuisine does this KFC offer?
This KFC is a fast food restaurant specializing in chicken and also offers halal meal options.
Where can I find more information or order online for this KFC?
More information and online ordering are available on their website at http://kfc.ca.
Is there another KFC location nearby?
Yes, there is another KFC nearby which also serves fast food and chicken dishes.
What other fast food options are available near this KFC?
Near this KFC, you can also find Taco Bell Canada, which offers Mexican fast food options.
Are there any automotive services near this KFC?
Yes, several automotive services are nearby, including MiWay Auto Service Inc., Midas Toronto, Sonny's K K Auto Repair, and others, which can be convenient if you need vehicle maintenance during your visit.
Where can I access banking or financial services near this KFC?
Scotiabank and Money Mart are located close to this KFC, providing banking, ATMs, and financial services for your convenience.
Are there any nearby retail or grocery stores to visit before or after dining at KFC?
Yes, Walmart Canada and Ghost Kitchens are nearby, offering shopping opportunities for groceries, electronics, and other items to complement your visit to KFC.