Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Niagara Falls Subway® Restaurant at 5685 Falls Avenue brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.8
272 reviews
5 stars
171
4 stars
14
3 stars
16
2 stars
6
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Mansi, Gurwinder, and Khush for their excellent service.
Food Quality
The food was frequently described as fresh and delicious, with specific mentions of well-prepared sandwiches and new menu items like the tandoori sub.
Negative Experiences
Some customers reported issues with unfriendly service, uncredited rewards points, and unsanitary conditions, indicating a need for improvement in certain areas.
Staff Recognition
Several reviews specifically recognized individual staff members for their exceptional service, suggesting a strong team presence that positively impacts customer experiences.
- JCJoseph CottonNov 10, 20255.0Mansi was so kind and helpful. The sandwich was outstanding and she recommended the gravy chips, yum! Great subway experience.
- KAKathy AOct 27, 20255.0Mansi was excellent.
- DMDariush MirsattariOct 23, 20251.0I had a very disappointing experience at this Subway location. The staff were unfriendly and unprofessional when I visited with my family. Despite using the official Subway app, my points were not credited. An employee assured me the points would appear within 24 hours, but this never happened. Additionally, the receipt I received seems irregular—it lacks a transaction or reference number. I’ve contacted Subway Customer Service more than four times but have not received any resolution. I do not recommend this branch based on my experience.
- QAQuratul AinOct 18, 20251.0No a single order note followed pathetic I mean even they dont have number
- ASA SOct 9, 20251.0Bad customer service ..food was not fresh ..appears less customers visit there . N it gets stinky n bad..the Asian guy appears not to be happy with his job. Don't understand why cannot they do their job happily.
Frequently Asked Questions About Subway
What are the operating hours for Subway at 5685 Falls Avenue in Niagara Falls?
Subway is open from 10:00 AM to 9:00 PM Monday through Thursday, and from 10:00 AM to 11:00 PM on Friday through Sunday.
What types of meals does the Subway at 5685 Falls Avenue serve?
This Subway location serves lunch and dinner meals.
Does the Subway restaurant offer dine-in service?
Yes, this Subway restaurant serves dine-in customers.
What payment methods are accepted at the Subway on Falls Avenue?
The Subway accepts American Express, Discover, MasterCard, and Visa.
Can I order Subway sandwiches for catering at the Niagara Falls location?
This Subway location does not currently offer catering services.
Where can I find the menu for the Subway restaurant on Falls Avenue?
The menu is available online at https://www.subway.com/en-CA/MenuNutrition/Menu.
What are some nearby places I can visit after dining at Subway on Falls Avenue?
After your meal, you can visit nearby attractions like the Fallsview Indoor Waterpark or Hershey's Chocolate World for family-friendly fun.
Are there other dining options near this Subway in Niagara Falls?
Yes, nearby dining options include Lucky's Steakhouse and Hard Rock Cafe Niagara Falls Canada, offering diverse cuisine choices.
Is the Subway on Falls Avenue close to hotels for convenient dining?
Yes, it is near hotels such as The Brock Niagara Falls Fallsview and Crowne Plaza Niagara Falls-Fallsview, making it convenient for hotel guests to dine.
What are the ordering options available at Subway in Niagara Falls?
You can order quickly and easily via the Subway app or online, choose convenient delivery, dine in the restaurant, or pick up curbside.