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Subway

4.0
(323 reviews)

Business Details

5440 Stanley Ave, Niagara Falls, ON
L2G 3X1, Canada
(289) 296-6363
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Niagara Falls Subway® Restaurant at 5440 Stanley Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5440 Stanley Ave, Niagara Falls, ON
L2G 3X1, Canada

Hours

Reviews

4.0
323 reviews
5 stars
147
4 stars
98
3 stars
32
2 stars
9
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and impatience from employees.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and delicious subs, while others received poorly made or stale items.

Cleanliness

The location is generally noted for being clean, although some reviews mention issues with the availability of washrooms.

Order Accuracy

Several customers experienced issues with order accuracy, including missing toppings and incorrect items.
  • NK
    Neha Kaul
    Feb 4, 2026
    5.0
    Harman is so nice and the customer service is so good of her.
  • PT
    Pete Thanapat Thongkijlaohachai
    Jan 29, 2026
    1.0
    Absolutely unacceptable service. I strongly advise people to avoid this branch at all cost. My wife was calmly deciding what to order when the staff member repeatedly rushed her, asking “What do you want?” and “Have you decided?” at least three times, each time with an impatient and disrespectful tone. The final comment was said in an openly aggressive manner: “Has she decided yet!?” This was not only rude, but completely unprofessional. Let me be very clear: There were NO other customers in the store at that time (January 29, 2026, around 5:24 PM). Only the two of us. Yet we were treated as if we were an inconvenience, as if the staff member was annoyed that we even walked in. The employee was not wearing a proper name tag on her shirt; it was hidden on the side of her hat. When asked for her name, she said “Harman”, but I cannot even be sure if that was her real name. She was the only staff member at the front. This interaction completely ruined our mood and what had otherwise been a good day. No customer — especially someone who is simply taking a moment to decide — deserves to be spoken to this way. If this is how this branch treats customers when it’s empty, I can’t imagine how bad it would be when it’s busy. Until management seriously retrains their staff or addresses this behavior, I strongly recommend people DO NOT visit this location. There are plenty of other Subway branches that treat customers with basic respect.
  • PP
    Phenphitcha Phu
    Jan 29, 2026
    1.0
    The staff was rude and impatient while I was deciding on the menu. She repeatedly asked if I had decided yet and rushed me three times, even though I was clearly looking at the promotions. At that time, there were no other customers besides me and my husband. I simply needed time to decide. She showed unprofessional body language and reacted unpleasantly when she didn’t hear my response clearly. I do not recommend this branch due to poor customer service. The staff member was a female working around 5:24 PM on January 29, 2026. She said her name was “Harman,” but I’m not sure if that was her real name, and her name tag was attached to her hat, not her uniform. You may want to consider whether this staff member is suitable to represent your business.
  • OH
    Owen Hughs
    Nov 26, 2025
    5.0
    The food was amazing and the service was great and we ended up getting a free footlong because we had bought a 50 dollar gift card and we used the gift card with my family.
  • CH
    Cameron Howe
    Sep 8, 2025
    1.0
    Came here the other day got a meatball footlong got to work tasted old and absolutely disgusting like it had gone bad tried to call to get a replacement phone number dosent even work. Very disappointing.

Frequently Asked Questions About Subway

Where is Subway located in Niagara Falls?

Subway is located at 5440 Stanley Ave, Niagara Falls, ON, L2G 3X1, Canada.

What are the operating hours of Subway at 5440 Stanley Ave?

Subway is open Monday to Thursday from 8:30 AM to 10:30 PM, Friday and Saturday from 8:30 AM to 11:30 PM, and Sunday from 9:00 AM to 10:30 PM.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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