Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Niagara Falls Subway® Restaurant at 5846 Drumond Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and poorly treated during their visits.
Food Quality
Several customers reported issues with food quality, including stale bread, insufficient toppings, and poorly made subs.
Cleanliness
While some customers noted cleanliness, others pointed out dirty tables and broken facilities, indicating inconsistency in maintenance.
Service Speed
Many reviews mentioned long wait times and understaffing, leading to frustration among customers.
Overall Experience
Mixed feedback with some praising the subs and service, while others expressed dissatisfaction and vowed not to return.
FF
flywithai
Nov 1, 2025
2.0
What was with the rush? I came into the store to order two subs, one for myself and one for my father, but i only managed to order one sandwich because the sandwich artists were rushing! I was so upset by the customer service I just ended up purchasing the one sandwich and leaving because I was so flustered by how rushed they seemed. At the time of my order there was only four people in the store, one sitting down, myself, and a mother and daughter so there was no need to rush the order, on the customers end it feels really crappy!! I’m more upset over the way I was treated vs not receiving my food. I’ve been coming to this specific location for a long time but I’m not sure I will return.
AS
Aditi rai Sharma
Jul 14, 2025
5.0
Bought 2subways today
And seriously one of the best subs i ever had
Bread was so fresh.
There was a new guy on training he made them and seriously u did a great job buddy i hope u do well in this job .
Thankyou subway u served it right
RS
Riya Soni
Jul 3, 2025
5.0
Aman was very nice and helpful!!!
MD
Manav Dumaswala
Jun 7, 2025
1.0
The food was bad and the quantity was not good enough even after telling the sandwich maker to put extra
KH
Kai H
Sep 12, 2024
1.0
The attitude of the employees here is so unnecessarily rude.
I came here on a Sunday around 12pm so it wasn't very busy, but the lady was so impatient while making my order. She threw the meat all over the bread and didn't even bother to ask if I wanted my sub toasted.. which every Subway I've been to has done.
I walked back into the store to ask if she could quickly toast it but then she proceeds to say "ma'am you didn't tell me... you were supposed to tell me to toast it" as if it's not literally standard procedure.
Not only that but she also aggressively threw my sub in the toaster as well..