Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Niagara Falls Subway® Restaurant at 5846 Drumond Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported rude and unprofessional behavior from staff, with complaints about lack of greetings and poor attitude.
Food Quality
Several reviews mentioned issues with food quality, including stale bread, insufficient toppings, and incorrect orders.
Service Speed
Customers frequently noted long wait times and slow service, often due to being understaffed.
Cleanliness
While some reviews praised cleanliness, others pointed out dirty conditions and broken facilities.
Overall Experience
Mixed reviews overall, with some customers expressing satisfaction while others vowed not to return due to poor experiences.
EH
Ezri Hole
Jan 17, 2026
5.0
I have been craving subway for weeks. Finally, my craving has been satiated. The lone employee was quick and efficient. And didn't even roll their eyes at my excessive taste for cucumber.
AB
Alysha Baker
Dec 29, 2025
1.0
The woman working wasn’t welcoming at all, didn’t even smile once, and was very rude. She was impatient with my boyfriend and I and we felt like we were not wanted there and very much rushed out.
MN
Mehak Nehal
Dec 2, 2025
1.0
waste of time to go there. No one cares about you…
PK
Pushpinder Kaur
Dec 2, 2025
1.0
Today I went this location and there is a man works around 4pm and I was standing around there from 10-12 minutes and he is serving other people first, even I stood there from a lot of time. I didn’t get my food while he gives me disrespect overthere in front of 4 people. He is still ignoring me. And then I leave and he never ask me anything…. Which is too careless and disrespect.
FF
flywithai
Nov 1, 2025
2.0
What was with the rush? I came into the store to order two subs, one for myself and one for my father, but i only managed to order one sandwich because the sandwich artists were rushing! I was so upset by the customer service I just ended up purchasing the one sandwich and leaving because I was so flustered by how rushed they seemed. At the time of my order there was only four people in the store, one sitting down, myself, and a mother and daughter so there was no need to rush the order, on the customers end it feels really crappy!! I’m more upset over the way I was treated vs not receiving my food. I’ve been coming to this specific location for a long time but I’m not sure I will return.
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