McDonald's

3.4
4937 reviews
Drive Thru McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
5486 Stanley Avenue, Niagara Falls, ON
L2G 3X2, Canada

Hours

Reviews

3.4
4,937 reviews
5 stars
1,763
4 stars
1,024
3 stars
800
2 stars
348
1 star
1,002

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with dirty bathrooms and unclean dining areas, with some describing the conditions as disgusting.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor handling of orders.

Order Accuracy

Several customers expressed frustration over incorrect orders and missing items, indicating a recurring issue with order fulfillment.

Convenience

The location is noted for its convenience, especially for travelers, but long wait times and service delays were also mentioned.

Food Quality

Feedback on food quality was mixed, with some enjoying specific items while others complained about stale or poorly prepared food.
  • JM
    Janet Moye
    Jan 5, 2026
    1.0
    This was the worst experience I have ever encountered with fast food. We were up in Canada and just wanted to stop for a quick, a snack. And it was the worst mistake ever. They were the worst possible place. I have ever experienced staff was rude unprofessional, and it was, and overall that experience
  • RS
    Raj Sinha
    Jan 1, 2026
    5.0
    This McDonald’s has become our go-to quick stop before exiting Niagara Falls. Almost every time we’re heading back, we take a short break here to grab coffee, use the washroom, and pick up some quick food—and it consistently delivers on convenience. Vegetarian-friendly options are available, including items like Veg burgers, hash browns, fries, coffee, and desserts, which makes it convenient for vegetarian travelers as well. While the choices are limited compared to non-veg items, it still works well for a quick vegetarian meal or snack during a road break. The place is neat, clean, and well-maintained, including the washrooms, which is a big plus when you’re travelling with family. Despite the New Year’s evening rush, the staff were polite, calm, cooperative, and well-managed, which really stood out. Orders were handled smoothly, and there was no unnecessary chaos or impatience. Parking is easy, service is quick, and the location is perfect for a final pause before the highway. Overall, a reliable, stress-free stop for coffee, food, and a breather—especially after a long day in Niagara.
  • BB
    Brent
    Jan 1, 2026
    1.0
    Just an awful McDonald's. Ordered sausage McMuffin meal they gave me fries instead of a hashbrown. And zero ketchup. Went in to get ketchup and had to stay in line for 5 min. Do not go
  • TG
    Tanvi Goel
    Dec 23, 2025
    1.0
    I was visiting Niagara and I ordered a veggie combo meal from drive through and they passed me chicken burger and we were now on highway and we called them and asked them what they did and she said we can’t do anything now ! We don’t eat chicken and our money is now wasted, poor service!
  • CS
    Celina Saddleback
    Dec 13, 2025
    5.0
    Excellent service 👏🏼 manager made certain her employees meals were ordered and made before guests were so that they were able to take thier breaks in a timely manner. I was impressed with her duty to make certain of that. Kudos to the manager that was working there on Decemeber 13th at around 8pm. Keep up the good work. I say this because I'm well aware of how hard the employees here work and the lack of respect other locations have for their employees. My family and friends will be attending this location again and again and again. The store was clean the service was fast and the atmosphere felt wonderful 👌🏽 10/10 would recommend 👌🏽

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5486 Stanley Avenue, Niagara Falls?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery service?

Yes, delivery is available 24/7 at this location.