Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, particularly during night shifts.
Cleanliness
While some reviews praise the cleanliness of the location, others report unsanitary conditions, including dirty tables and restrooms.
Order Accuracy
Numerous customers experienced issues with incorrect orders and poor communication regarding their requests, leading to frustration.
Food Quality
There are mixed reviews about food quality, with some customers noting fresh and hot meals, while others reported stale or poorly prepared food.
Speed of Service
Many customers expressed dissatisfaction with long wait times, particularly in the drive-thru, indicating a need for improved efficiency.
RR
Rowena Ramphal
Feb 23, 2026
5.0
We go to this drive thru more often than would like to admit..the staff are wonderful and very diligent in making sure the order is right and ready when you get to the window. Long weekends can have long lines as it is the next alternative drive thru to lundys lane branch.
DA
Dr. Muhuntha Arumugam
Feb 21, 2026
5.0
Well maintained and clean Mc Donald’s I found on the way to Niagara Falls. The interior design of this store is a bit unique. The rest rooms are clean & kept under lock & key Opened only on request. Kiosk are available in addition to service desk. Online orders and drive through too available. Nice atmosphere to dine.
JD
Jacob D
Feb 6, 2026
1.0
Does this location hire locals, or at least competent people?
Z1
ZAKARIYA 128
Jan 30, 2026
1.0
The customer service was very disappointing. The staff showed no friendliness, no smiles, and appeared tired and unmotivated. I request management to take this seriously, as this is the third time I have experienced the same issue.
JW
James Williston
Jan 24, 2026
1.0
Just had a terrible experience at this McDonald's, had to order from the machine because nobody was manning the till. Had to yell multiple times to get the attention of anyone in the back as I needed to ask for access to the bathroom. When I came back and was waiting for my food the person dropped it on the counter, didn't call out the order number or anything and ran back to where they couldn't be seen.
Will never return to this location.
What are the operating hours for McDonald's at 7275 Oakwood Dr, Niagara Falls?
McDonald's at 7275 Oakwood Dr is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery and what are the delivery hours?
Yes, delivery is available 24/7 at this location.
Is there a drive-through service at this McDonald's and what are its hours?
Yes, the drive-through is open 24 hours every day.
What types of meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What payment options does this McDonald's accept?
Payment options include American Express, Cash, Discover, MasterCard, and Visa.
Does McDonald's at this location offer in-store pickup?
Yes, in-store pickup is available at this McDonald's.
What is the dress code at this McDonald's?
The attire at this McDonald's is casual.
Are there any coffee shops nearby if I want to grab a coffee before or after my visit?
Yes, Tim Hortons, a nearby coffee shop, is close to McDonald's for your coffee needs.
Where can I find an ATM close to McDonald's at 7275 Oakwood Dr?
There are two RBC Royal Bank ATMs nearby for your convenience.
Are there any shopping options near this McDonald's location?
Walmart Canada and Walmart Niagara Falls Ontario are nearby stores where you can shop before or after dining at McDonald's.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: