Numerous customers reported issues with incorrect orders, missing items, and poor attention to detail.
Customer Service
Feedback highlighted a mix of friendly and rude staff interactions, with many customers expressing frustration over poor service.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and bathrooms, impacting the overall dining experience.
Food Quality
Customers noted inconsistent food quality, with some receiving cold or poorly prepared items.
Pricing Concerns
Many reviews criticized the high prices and perceived decrease in portion sizes, leading to dissatisfaction among long-time customers.
AA
Agnes Agbontaen
Feb 25, 2026
5.0
Shalini, she is the best worker at this location. She helped me make a breakfast decision, I was tired and she made my day .
GA
George Assimakopoulos
Feb 21, 2026
1.0
Well we ordered online and when we picked it up and opened their was a long black hair(discussing)in one of our burgers. We called and talked to the Manager and explained, and she didn't even apologize for the issue. She said she can replace the one meal. We said that In the paper bag their was a receipt from Jan/31/26 for a chocolate shake. Like what the heck. She then hangs up the phone.
This is terrible and the associate should be more trained in customer service.
JE
Josh Edgar
Feb 14, 2026
4.0
Got 2 meal deals and the poutine fries. The meals were to be expected from McDonald's the fries were loaded, would get the fries again
KD
K. Sommer “BadKitty” Dean-Jacobsen
Feb 4, 2026
2.0
First time having MacDonalds in a couple years due to their decision to change the big Mac was a BAD decision, and their shrinkflation of product accompanied their inflation of price had me try both Burger King and A&W for the first time ever (don't judge me, I loved big macs and if it's not broken don't fix it so I was loyal, and a cheap date!) But... the fries still damn good, though only filled halfway now... and the rest of the food subpar still. Granted still great coffee.
GG
Goose
Jan 27, 2026
1.0
Do not go to this McDonald’s unless you want your order messed up or a burger that’s just slopped together. The staff here clearly don’t care about customer services or providing a positive experience. I ordered a Big Mac meal and customized it and a Spicy McCrispy Sandwich. The Big Mac wasn’t even close to how I ordered it and my Spicy McCrispy looked like a two year old put it together. I called in to express my concerns and the manager always seems to pick up. They offered me an exchange but wanted me to drive back to the store in this Bad weather. No thanks, you and your staff don’t care the first time I ordered, I could just imagine what my exchange would have looked like. 🤮🤮 Had to suck up a $25 loss. If you’re craving Rotten Ronnie’s Don’t go to the Lundy’s Lane location.
What are the operating hours for McDonald's at 6348 Lundys Lane?
McDonald's at 6348 Lundys Lane is open 24 hours every day of the week.
During what hours is delivery available at this McDonald's location?
Delivery is available 24/7 every day at this McDonald's.
Is there a drive-through service available and what are its hours?
Yes, McDonald's offers a drive-through service that operates 24 hours daily.
What types of meals can I find served at this McDonald's?
You can enjoy breakfast, lunch, and dinner at this McDonald's location.
What payment methods are accepted at McDonald's on Lundys Lane?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
Does this McDonald's offer in-store pickup and delivery services?
Yes, both in-store pickup and delivery services are available here.
Is McDonald's at Lundys Lane a family-friendly restaurant?
Yes, this location welcomes families and children and has a kids' menu.
Can I combine a visit to Niagara Falls Canada Side park with a meal at McDonald's?
Absolutely, Niagara Falls Canada Side park is nearby and perfect for a walk before or after enjoying a meal at McDonald's.
Is there a pharmacy nearby in case of health needs when visiting McDonald's?
Yes, Health Plus Pharmacy is conveniently located close to McDonald's for any pharmaceutical needs.
What other fast food options are near McDonald's at Lundys Lane?
Nearby fast food alternatives include Pizza Hut, Wendy's, Burger King Canada, and Pizza Pizza.
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