Numerous customers reported issues with incorrect or incomplete orders, including missing items and wrong food.
Service Quality
Mixed feedback on service; while some praised friendly staff, many highlighted unprofessional behavior and slow service.
Food Quality
Customers frequently complained about cold or poorly prepared food, with several noting that items were not fresh.
Cleanliness
Several reviews mentioned dirty dining areas and unsanitary conditions, particularly in bathrooms.
Drive-Thru Efficiency
Many customers expressed frustration with slow drive-thru service and long wait times.
PR
Paige Rutherford
2 days ago
4.0
Friendly, but they were getting behind in drive thru orders and we had to pull to the side to wait for a bit. The young man who ran the food out was very quick and friendly.
VH
Von Havell
Nov 15, 2025
1.0
Giving out expired ketchup. They are cutting down and cutting down. Manager should be held accountable.
SA
Sohrab Azizi
Nov 12, 2025
1.0
All I wana say there is a night shift lady manager with short hair totally disrespectful very bad behaviour i dont know why McDonald’s hiring this kind of peoples
MV
Mr. VD
Nov 4, 2025
1.0
Awful service.
Waited 15 minutes for food.
happy meals were missing 50% of items including fries, drink and toy.
Terrible location.
The servers were polite but clearly unskilled.
DD
domic dom
Oct 19, 2025
3.0
After order was placed using the self serving kiosk at McDonalds on Thorold Stone rd, Niagara Falls, Canada they told us to wait for the order while still inside. We finally got the order 13 minutes later and I checked the order right away in my car to notice 1 Big Mac was missing and all the other Big Macs were to some extent cooled down as the fries were hot. It seems the Big Macs must of been waiting in the bag for certain amount of minutes before the fries were placed in since the fries were hot and the Big Macs got cooled down when Mcdonalds are suppose put everything into the bag at the same time. We had to go back in to get the missing Big Mac and we should of also asked to replace the cooled down Big Macs. Managers should always know which exact employee(s) prepare the orders to inform them if or when they make a Mc'mistake.
What are the operating hours for McDonald's at 6161 Thorold Stone Road?
McDonald's at 6161 Thorold Stone Road operates 24 hours a day, every day of the week.
When is the drive-through service available at this McDonald's?
The drive-through is open 24/7, seven days a week.
Does this McDonald's location offer delivery and in-store pickup services?
Yes, this location offers both in-store pickup and delivery services.
During what hours is delivery service available at this McDonald's?
Delivery is available 24 hours a day, every day.
What meals can I enjoy at this McDonald's?
You can enjoy breakfast, lunch, and dinner at this McDonald's location.
What payment options are accepted here?
This McDonald's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is there a mobile app to order from this McDonald's?
Yes, you can order using the My McD’s app available on Android and iOS.
Where can I find McDonald's near Thorold Stone Plaza?
This McDonald's is located conveniently near Thorold Stone Plaza, making it easy to grab a meal while shopping there.
Are there any family-friendly attractions near McDonald's at 6161 Thorold Stone Road?
Yes, nearby you will find the Canada National Tae Kwon DO Won Son Academy and Niagara Dance Academy, which are great for family activities before or after your visit.
What nearby services can I access around McDonald's on Thorold Stone Road?
Nearby services include automotive repair centers like Autoline Toyota Service Centre and Jiffy Lube, as well as the Meadows IDA Pharmacy for your health needs.