McDonald's

3.5
1871 reviews
Drive Thru McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
6161 Thorold Stone Road, Niagara Falls, ON
L2J 1A4, Canada

Hours

Reviews

3.5
1,871 reviews
5 stars
686
4 stars
393
3 stars
314
2 stars
154
1 star
324

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect or incomplete orders, including missing items and wrong food.

Service Quality

Mixed feedback on service; while some praised friendly staff, many highlighted unprofessional behavior and slow service.

Food Quality

Customers frequently complained about cold or poorly prepared food, with several noting that items were not fresh.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, particularly in bathrooms.

Drive-Thru Efficiency

Many customers expressed frustration with slow drive-thru service and long wait times.
  • PR
    Paige Rutherford
    2 days ago
    4.0
    Friendly, but they were getting behind in drive thru orders and we had to pull to the side to wait for a bit. The young man who ran the food out was very quick and friendly.
  • VH
    Von Havell
    Nov 15, 2025
    1.0
    Giving out expired ketchup. They are cutting down and cutting down. Manager should be held accountable.
  • SA
    Sohrab Azizi
    Nov 12, 2025
    1.0
    All I wana say there is a night shift lady manager with short hair totally disrespectful very bad behaviour i dont know why McDonald’s hiring this kind of peoples
  • MV
    Mr. VD
    Nov 4, 2025
    1.0
    Awful service. Waited 15 minutes for food. happy meals were missing 50% of items including fries, drink and toy. Terrible location. The servers were polite but clearly unskilled.
  • DD
    domic dom
    Oct 19, 2025
    3.0
    After order was placed using the self serving kiosk at McDonalds on Thorold Stone rd, Niagara Falls, Canada they told us to wait for the order while still inside. We finally got the order 13 minutes later and I checked the order right away in my car to notice 1 Big Mac was missing and all the other Big Macs were to some extent cooled down as the fries were hot. It seems the Big Macs must of been waiting in the bag for certain amount of minutes before the fries were placed in since the fries were hot and the Big Macs got cooled down when Mcdonalds are suppose put everything into the bag at the same time. We had to go back in to get the missing Big Mac and we should of also asked to replace the cooled down Big Macs. Managers should always know which exact employee(s) prepare the orders to inform them if or when they make a Mc'mistake.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 6161 Thorold Stone Road?

McDonald's at 6161 Thorold Stone Road operates 24 hours a day, every day of the week.

When is the drive-through service available at this McDonald's?

The drive-through is open 24/7, seven days a week.