Many customers praised the food for being fresh, hot, and flavorful, particularly the chicken and sides.
Customer Service
While some reviews highlighted excellent and friendly service, others reported rude behavior and poor customer interactions.
Cleanliness
Several customers noted cleanliness issues, particularly with the dining area and restrooms, which detracted from their experience.
Order Accuracy
There were mixed reviews regarding order accuracy, with some customers receiving incorrect items or missing components.
Service Speed
Customers experienced varied wait times, with some reporting quick service while others faced significant delays.
PK
Pranaav Kumar
Jan 4, 2026
5.0
I've been coming to this KFC for a long time, and my experience has always been good. Every visit I've had here has been professional and friendly.
The team greets you, they doublecheck the order, and if there's ever a small issue, they fix it right away without attitude.
SR
singh rathore
Jan 4, 2026
5.0
Best KFC in Niagara Falls. The staff always do their best to serve fresh food to every customer.
Last week I was in the store, and honestly, most of the customers coming to this location seem to have no patience or common sense. Many of them expect their chicken to be ready in two minutes, as if it's instant noodles, and some even act like they want a whole chicken as one piece.
I guess some people do this just to try getting free food from KFC, similar to those old pizza ads saying "if it's not delivered on time, it's free." When the food took a bit longer, a few customers actually asked for two extra pieces for free, as if KFC had started a "free food for waiting" service.
I couldn't stop laughing when all this happened right in front of me.
However my food was fresh and excellent.
RS
Ramanpreet Singh
Jan 4, 2026
5.0
Great experience at KFC! The chicken was fresh, hot, and full of flavor. Crispy on the outside and juicy inside, just how KFC should be. Staff was friendly and the service was quick. Definitely a good place to satisfy fried chicken cravings. Will visit again
YG
Yuvraj Gill
Jan 4, 2026
5.0
Great experience overall. The food was well-prepared, served hot, and had excellent taste. The fried chicken stood out for its crispiness and flavor. Would recommend to others.
DM
Diane Makson
Dec 30, 2025
3.0
They will only help you at the counter if you have cash or a coupon. I couldn’t get a receipt without my phone on the kiosk without giving more personal info.