KFC

3.2
724 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
6555 Lundy's Lane, Niagara Falls, ON
L2G 1V1, Canada

Hours

Reviews

3.2
724 reviews
5 stars
233
4 stars
120
3 stars
112
2 stars
58
1 star
201

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including overcooked, burnt, or improperly prepared items.

Customer Service

There were numerous complaints about rude and unhelpful staff, with some customers experiencing aggressive behavior from employees.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including sticky floors and dirty dining areas.

Service Speed

Customers frequently noted slow service, with long wait times for food and orders.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, highlighting friendly staff and enjoyable meals.
  • KR
    Kiran R
    3 days ago
    1.0
    I visited the KFC on Lundy’s Lane in Niagara Falls today and had a very disappointing experience. The chicken tasted extremely off — it seemed old and had a rotten-like flavor. The quality was nowhere near what I expect from KFC. I couldn’t even finish my meal. Really unacceptable, and I hope management addresses this issue immediately. I won’t be returning unless things improve.
  • AP
    Arya “Mr.SAVAGE” Patel
    4 days ago
    1.0
    Absolute shit, wait over 10-20 min to order and receive food, even more sometimes, and workers have no respect , the manager needs to do a better job, it shouldn’t take this long for FAST food.
  • BX
    Bushido Xzero
    6 days ago
    1.0
    After I already sat in the Drive-Thru for over 10 minutes, I went to the window to find out in front of the car ahead of me what the reason for the wait was. After asking the heavy set East Asian who Bailey spoke English at the window what the time was going to be, he said a few minutes. This took three attempts for 40 finally told me the truth. He said over 30 minutes. I am not going to sit there and wait behind another vehicle for 15 to $20 worth of fried chicken. KFC and other franchise restaurants are completely destroyed. This is all because different organizations and groups have zero interest in working in the industry, they just want to take advantage of a restaurant that is already established to make money. At least do your job correctly!
  • KS
    Kamalnoor Singh
    Oct 27, 2025
    1.0
    the food was very bad specially that zinger sandwich they put old patty and the manager was very rude his name was santhosh he has zero manners how to talk with customers. Line was not cleaned it was very messy. one girl passed that order she was also rude she was working on line i will never come back here
  • DV
    denis verreault
    Oct 18, 2025
    1.0
    Ordered a 10 piece with fries gravy and macaroni and the chicken and fries and gravy were all salty the service was excellent but food was salty

Frequently Asked Questions About KFC

What are the opening hours of KFC at 6555 Lundy's Lane, Niagara Falls?

KFC is open daily from 10:30 AM to 11:00 PM.

Where is the KFC located in Niagara Falls?

KFC is located at 6555 Lundy's Lane, Niagara Falls, ON, L2G 1V1, Canada.