Arby's

Reviews

• TC

  Tony Caruso

  5 days ago
  1.0
  1 Star – Disappointing and Not Local Friendly This Arby’s on Lundy’s Lane is hands down the most expensive Arby’s in the entire Niagara Region. The pricing is noticeably higher than other locations, and to make matters worse, the menu isn’t even consistent with other stores. Items that are standard elsewhere simply aren’t available here. They don’t carry the Jr. Beef & Cheddar like other locations, and they don’t offer the popular 2 for $5 Jr. Beef & Cheddar deal either. On top of that, they don’t follow the same promotions you’ll find at other Arby’s restaurants. It feels like customers here are paying more while getting fewer options. Customer service was also very poor. There was no effort to explain pricing differences or offer alternatives. For locals in Niagara Falls, you’re better off driving to the St. Catharines location where at least the pricing and service are consistent and respectful. Until this location aligns its pricing and promotions with the rest of the region, it’s hard to justify spending money here. Hope head office pay attention on whats going on here.
• SL

  Stephanie Lee

  Feb 16, 2026
  5.0
  Constant cleaning happening in the kitchen area. Love to see that as a customer. Staffs were quiet but super friendly.
• SC

  Sanjay Chawla

  Feb 4, 2026
  1.0
  ⭐☆☆☆☆ (1 star) Very disappointing experience as an Uber Eats driver. I came late at night to pick up an order. The drive-thru was completely empty and it was very dark, so I honestly did not notice the speaker box. I went directly to the pickup window, which is something that usually isn’t an issue when there’s no queue. Instead of politely explaining or even acknowledging me with a simple “hello,” the manager (middle-aged, with a French-cut beard) was rude and dismissive. No basic courtesy, no professionalism. Yes, I missed the speaker because of poor visibility, but the reaction was unnecessary. What made it worse is that he reported me to Uber Eats and gave me a negative rating, which directly affected my driver stats. That felt extremely unfair for such a minor, honest mistake, especially when the restaurant was empty. Drivers are partners, not problems. A little understanding and basic respect would go a long way. This kind of behaviour from a manager reflects poorly on the location.
• JD

  Jacob D

  Feb 3, 2026
  1.0
  Portion sizes are too small for the classic roast beef sandwiches & the food is way too overpriced. 4 classic roast beef sandwiches, deluxe baked potato, medium curly fries, cheese sticks, fountain drink came out to $41. Go elsewhere if you want value & something more filling. Lady with glasses seemed stuck up as well.
• DB

  Dee brownn

  Jan 24, 2026
  1.0
  Not sure why they are never open until the time it states it will be open. Went to drive through at 12:05 and they were closed although it states that they are open until 1:00 am Friday and Saturday! Not a local so it’s very frustrating. Definitely reached out to the company customer service. I work in the food service so for this to happen I know that absolutely isnt allowed.