Swiss Chalet

Reviews

• PE

  Prof. Ed

  6 days ago
  5.0
  ​What a hidden gem. After an intensive morning of deep work at the computer, I found myself craving a classic rotisserie chicken. A quick search for Swiss Chalet Newmarket led me here in under ten minutes—conveniently situated on Harry Walker Drive, just a stone’s throw from the new Costco. ​While this location is more intimate than your typical Swiss Chalet, its scale is its strength; it feels perfectly calibrated for the local community. The environment is very clean, well-lit, and professionally maintained. My waitress, Snoby, was exceptionally courteous and promptly seated me at a comfortable booth. ​I ordered the half-chicken and fries (pictured below). Shortly after, I had the pleasure of meeting the General Manager. She noticed me taking pictures and checked in with a genuine curiosity that sparked a wonderful conversation. We discussed her commitment to food quality and the nuances of managing a franchise in today’s climate.
• MH

  Matthew Hughes

  Mar 13, 2026
  1.0
  I’ve tried to be patient, but I’ve finally given up. This restaurant used to be a staple back when they were at the 404 Plaza—the quality was excellent and the service was reliable. Since the move and the apparent change in ownership/management, it has been a complete downward spiral. ​The service is now consistently horrendous. My recent experiences include: ​ Poor Food Quality: I recently picked up an order for my office and the food was borderline inedible. Both chickens were clearly reheated, dried out, and tough, while the vegetables looked and tasted old. I picked it up 20 minutes after ordering on the app, so there was no excuse for it to be in that condition. ​ Zero Accountability: When I called to complain about the "disgusting" quality of that meal, I was told a manager would call me back. That call never came. ​ Inattentive Staff: I went in today to try ordering in person (since the app orders have been so bad). I stood at the takeout entrance for several minutes. The "front door" notification triggered, and I rang the bell twice. Despite hearing staff walking and talking in the back, I was completely ignored. I eventually just walked out. It’s unfortunate to see a once-great spot run so poorly by the current owners and management. The service industry has really taken a hit lately, and this location is a prime example of it. I won't be returning.
• KH

  Kate Hoover

  Mar 10, 2026
  1.0
  Very disappointed with the takeout service at this location. Placed an order ahead of time 6:45 and it said it would be ready in 10-20 mins. We waiting 45 mins for our order, the staff avoided us and were rude considering the circumstances. Pretty disappointed and will not be returning to this location
• RP

  Ryan Pollock

  Mar 9, 2026
  1.0
  The worst Swiss Chalet I have ever been to. One thing I love about Swiss chalet is the consistency. You know you will get hot fresh chicken unfortunately this location can’t even provide customers that. I have been here three times, once for dine in and twice for take out and all three experiences were terrible. Dine in the food took forever, the server brought out the app at the same time as all the mains and all the chicken was cold. Something I have never experienced at a Swiss Chalet. I mentioned it to the server and she just blamed the take out and that they were busy, didn’t even offer anything new The take out experiences were even worse both times the were out of chicken and the wait was almost 40 mins even though the man said 10 mins. I saw customers walk out and some delivery drivers commenton the wait being excessive and the owner just started to rage out at the poor guy, never seen such arrogance in a restaurant before. After waiting 40 mins items were missing and the chicken was almost over done. We decided to try again a few days later and were once again told the chicken would take 20 mins, remembering the lie from the previous boats we knew it wasn’t worth it and went to the EG location instead where they seem to have a much better operation and can handle orders more promptly and professionally. If you’re like me and love Swiss Chalet there are far better options in the area, i will never order from this location again. Too many bad experiences and the staff just don’t see to care.
• MB

  Manjeet Babra

  Mar 7, 2026
  5.0
  I had a wonderful experience at Swiss Chalet thanks to Maya. She was extremely friendly, attentive, and made sure everything at our table was perfect. Maya checked in at the right times, kept our drinks topped up, and served our food with a warm smile. Her positive attitude and great customer service made our visit even more enjoyable. Thank you, Maya, for the excellent service — you truly made our meal at Swiss Chalet a great experience!

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