Subway

Reviews

• TC

  Tom C

  5 days ago
  1.0
  Waste of Money — During a recent visit, the staff were efficient, professional, and even earned on-site compliments, fully deserving a five-star service rating. However, the three subs purchased through a buy‑2‑get‑1‑free offer—a tuna with everything, a chicken teriyaki with everything, and a free steak and cheese with everything—were noticeably under-portioned. I’m not a regular Subway customer, but the two friends with me are. They immediately noticed that the toppings were about one-third of the normal amount and that the meat portions looked significantly smaller than standard—almost as if a smaller scooper had been used despite the “two scoops” provided. Based on their familiarity with Subway’s usual serving sizes, I contacted the store to verify if these portions met brand standards and to raise the concern through proper channels. Although the employee confirmed using two scoops and prepared the sandwiches in front of me, (“made as we always do”)the shortage wasn’t obvious until my friends pointed it out. All three of us finished entire subs that were mostly bread—unusual, since they typically eat only half—confirming the minimal fillings. When I called the store, the staff were courteous, but the owner never responded. The skimpy portions, consistent with other negative Google reviews, point to a broader issue in training or quality control. To confirm brand integrity and customer trust, I escalated the matter to Subway’s head office and requested a franchise audit to verify compliance with portion and quality standards. Based on this experience, we won’t be returning to this location. Message to the owner: Skimping on toppings might save costs short‑term, but if customers don’t return and leave poor reviews, is that really a gain—or a loss? (Rhetorical.) Side note: Just five minutes away, Flaming Stove Shawarma (Newmarket) offers generous portions, peak freshness, and far better value. Highly recommended.
• NC

  nick callicapa

  Nov 21, 2025
  5.0
  Subway is a place to grab a clean lunch for me. They all seem to be pretty much the same. Lots of choices between cold or hot subs. They are always fresh and I feel good afyer eating there too.
• HM

  Himanshu Mangla

  Oct 17, 2025
  1.0
  They try to do cost cutting in every possible way. Trying to put less ingredients. I asked for 6 cookies and he tries to put them all in one small 1 item bag. Even when i asked him to either put in a box or in separate bags. He said he can’t do it. Cookies and bun didn’t look fresh
• LH

  Lisa Anne Harrison

  Sep 26, 2025
  1.0
  Absolutely disgusting! The guy making the subs went back and forth from using the cash machine to making subs with no change of gloves. Barely put any of the ingredients on and didn’t even put the cheese after we asked for it and it’s standard . Rushed to the cash to get payment while in the middle of making the sub causing a distraction of what was put on it. For the price you pay for a sub nowadays, I’d expect all of the ingredients to be there and plentiful. Will not be back. This place has really gone down hill in the past few years. I’d give zero stars if possible .
• EY

  Elife Yildirim

  Sep 23, 2025
  5.0
  Staff is very kind and fast ,all ingredients fresh cutting and very delicious sandwiches 🙏

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