Customers reported inconsistent food quality, with some experiencing stale or greasy chicken, while others enjoyed fresh and hot meals.
Customer Service
Customer service received mixed reviews, with some praising friendly staff and others highlighting rudeness and poor management.
Wait Times
Many customers noted long wait times, particularly during busy hours, with some expressing frustration over slow service.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and food handling practices.
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Reza Ohadi
Dec 26, 2025
2.0
Asked for chicken breast, got mystery anatomy instead.
This was way too salty and definitely not breast, more like a leg/thigh situation trying to pass undercover.
I don’t usually play chicken roulette, especially when I asked clearly for white meat. Taste was over-salty, texture was dark meat, and expectations were not met.
Upper Mall Canada KFC, please do better. If someone asks for breast, don’t freestyle the order. Consistency matters.
Hope this was a one-off, because normally KFC hits. Today, not it.
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Matthew Ablakan
Nov 28, 2025
1.0
I ordered an adult size meal so my two kids could share and asked for apple juice. They gave me a 200ml drink. I asked them to give me a full size apple juice but they wanted to charge more. I asked for an additional juice box for my second kid and they still wanted to charge more. Deepa, the manager did not care whatsoever. Not sure how it's fair that I get a kid's sized drink when I pay for an adult combo. Friday, November 28 @ 5:20PM
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mholyome
Oct 19, 2025
4.0
A clean kiosk in the mall food court. Food was served hot, and we didn't have to wait long at all. Beverages tasted the way they were supposed to.
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Lawrence Artin
Sep 14, 2025
1.0
The food was horrible, it was stale and did not taste like chicken. I love KFC but this branch is giving the name a bad rep.
MJ
Mike James
Aug 9, 2025
1.0
This place must be in the Guinness world of world records for longest wait at a fast food restaurant--sloweset drive through and takeout.