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Drive-Thru Only
Brand Certified

McDonald's

3.4
(1988 reviews)

Business Details

3589 Bleams Road, New Hamburg, ON
N3A 2J1, Canada
(519) 662-1500
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
3589 Bleams Road, New Hamburg, ON
N3A 2J1, Canada

Hours

Reviews

3.4
1,988 reviews
5 stars
582
4 stars
532
3 stars
386
2 stars
155
1 star
333

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and delays in order fulfillment.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.

Operational Hours

Numerous complaints indicated that the location is not consistently open 24 hours as advertised, with random closures and lack of communication about hours.

Cleanliness

Several customers noted unsanitary conditions in the bathrooms and dining area, contributing to a negative experience.

Staff Attitude

While some customers praised friendly staff, others reported rude service and a lack of responsiveness to customer needs.
  • MG
    Maya Galoustian
    1 day ago
    1.0
    Don’t get delivery from the Mcdonalds App, i’ve done this 3 times and was given the nearest location to me which is this restaurant, they completely ignore the order that was placed and on the app it would show the delivery time and would change constantly. I’d wait hours for my order but it never came and then it would be cancelled by the restaurant. Do better next time, this shit has been frustrating especially since it happened 3 times now.
  • JH
    James Hynd
    Feb 24, 2026
    1.0
    People were good. Food sucked. Mcdouble only had one pattie, I don't know how you forget the second patties on a mc double, it's in the name. The drinks were half carbonated water and the fries were wet and soggy. Every part of that meal was disgusting. I don't know how the company stays in business. I regret going to MCDONALD'S every time
  • GL
    Greg Littleton
    Feb 22, 2026
    3.0
    Restaurant was clean. But no one was inside eating. Waited for 10 minutes for fries. Fries were undercooked and soggy. Jr. Chicken looked like it was thrown around stepped on the put in the bag. Kids were happy only ketchup was on the cheeseburgs. Ginger girl was unpleasant
  • BR
    Blake Rideout
    Feb 16, 2026
    1.0
    This place is trash now, out of the last two times I’ve been I’ve had missing items that I was charged for and when you do get the right stuff it’s just made wrong, we both ordered burgers and neither had sauce.
  • CB
    Colette Brinmore
    Feb 2, 2026
    1.0
    NOT 24 hours. they close the drive thru by placing a garbage bin in front of the drive thru with no explanation… im a local and this has happened over 20+ times when i try to go past 10pm….

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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