McDonald's

3.6
2066 reviews

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
3773 Strandherd Drive, NEPEAN, ON
K2J 4B1, Canada

Hours

Reviews

3.6
2,066 reviews
5 stars
722
4 stars
530
3 stars
327
2 stars
140
1 star
347

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including rude staff and incorrect orders.

Food Quality

Inconsistent food quality was noted, with some customers receiving cold or poorly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues in the dining area and bathrooms.

Positive Experiences

Despite the negatives, some customers praised the friendly staff and quick service during their visits.

Family-Friendly

The Happy Meal experience was highlighted positively, especially for children, indicating a family-friendly atmosphere.
  • RJ
    Riya Jain
    2 days ago
    1.0
    Very slow service. The person at the cash didn’t seem to know how to speak to customers properly. I waited more than 40 minutes for my order. Really disappointing experience — not sure how McDonald’s hires people who aren’t trained to handle basic customer service.
  • KY
    Kyle Yutronkie
    5 days ago
    1.0
    No refills on drinks. Franchise owner must be a cheapo better off going to other locations close by like Kanata that offer free refills. Also, if trying to dine-in they don't offer napkins/straws/ or ketchup. Have to use ketchup packets when eating in. Ketchup packets should be for takeout only. Also got rid of the kids playground one in bells corners kept there's. Very disappointing for a customer experience who has a two year old.
  • JS
    Jaideep Singh
    Nov 9, 2025
    1.0
    I asked for McFlurry with Oreo and skore, but I only got Oreo that even not mixed properly.
  • MD
    mark dupuis
    Oct 31, 2025
    1.0
    Asked for a sausage McMuffin meal at drive thru which I order around 3 times per week. Today it came with no egg on it, paid same price as always. Wasn't upset but drove back to exchange the sandwich. After I explained I was told it would not be replaced because I didn't specify with egg! Soo why was it the same price? Was told yes price is the same and I need to specify with egg next time! Good thing Wendy's is close by.... Will eat there going forward, better customer service.
  • VV
    V
    Oct 21, 2025
    5.0
    Ordered from app to pick up in drive through, in and out in two minutes!! And this is with three cars that entered ahead of me. Amazingly quick, food delicious, one of the top 3 McDonald’s in the city!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week, from Monday through Sunday.

When is the drive-through service available?

The drive-through is available 24 hours daily, seven days a week.