Mixed reviews on food quality; some customers enjoyed the chicken while others found it overcooked or poorly prepared.
Customer Service
Customer service experiences vary widely; some staff are praised for being friendly and helpful, while others are criticized for being rude and unhelpful.
Service Speed
Many customers reported long wait times for food, with some stating that service is consistently slow.
Order Accuracy
Numerous complaints about incorrect orders and poor attention to detail when fulfilling requests.
Cleanliness and Atmosphere
The location has been recently renovated, leading to positive comments about cleanliness and ambiance, though some still find it cramped.
SS
SamiBelle
1 day ago
1.0
We just received our order from UberEats and it’s was atrocious! It took forever to arrive, said it was wrapping up for almost 45 mins. Everything was cold, the chicken was rock hard and overdone, dry and tasteless. The “festive” sandwich was a plain chicken sandwich smothered in mayo and not even a teaspoon of stuffing and cranberry. The poutine was cold and the cheese was stuck in 1 big clump and it was just a complete mess! On top of that the brownie was expired! I thought it would be good after the Renos… basically waited 1-2 hrs for inedible disappointment, def never eating here again! 0/5 ⭐️
AA
Ali
6 days ago
1.0
I am very disappointed with my recent experience at KFC. The service was extremely poor, and the quality of the food was not good at all. In addition, part of my order was missing, even though I paid for it. This is unacceptable. I expected better service and attention to detail. I will not be returning unless the service improves.
MN
Meela Nentchev
Nov 17, 2025
1.0
If you're going to make people wait an hour for food there should at least be some seating. Ordered 20 minutes before I got there and was standing around for almost an hour before I got my food that wasnt even fresh. Definitely wont be back
JM
Julianna Martin
Nov 15, 2025
1.0
We ordered a bucket of chicken with gravy, the chicken was uncooked, it had a gross taste and just not pleasant all, the gravy was watered down and flavourless. We were able to get a refund and the employees were quite nice about it, but will not be returning.
TN
Thi Nguyen
Nov 14, 2025
1.0
This is the WORST KFC location in Ottawa. Customer service is horrible, placed an order on Uber eats waited ONE HOUR AND A HALF, was told our order would be ready next and then CANCELLED it. Whoever runs this place needs to train their staff better and have better manners. We wont be ordering from this location again.
KFC at 3780 Fallowfield Road, unit 724, Nepean, ON is open daily from 10:30 AM to 11:00 PM.
Where is KFC located in Nepean?
KFC is located at 3780 Fallowfield Road, unit 724, Nepean, ON, postal code K2J 1A1.
What type of restaurant is the KFC in Nepean?
KFC is a fast food restaurant specializing in chicken meals and also offers halal meal delivery service.
How can I contact KFC Nepean by phone?
You can reach KFC in Nepean by calling +1 613-825-2337.
Does KFC in Nepean have an online website?
Yes, you can visit their website at http://kfc.ca for more information and online services.
What nearby restaurants could I visit before or after dining at KFC Nepean?
Nearby options include Argos Greek & Pizza for Greek and pizza dishes, The Curry Palace for Indian cuisine, and Lotus Chinese Food Take-Out Service for Chinese and dim sum meals.
Are there any wellness or health facilities close to KFC Nepean?
Yes, Align Massage Therapy, Dr. Hashimoto Rejuvenation Clinic, and Cedargrove Massage Therapy Clinic are nearby for wellness and therapy services.
Where can I find a pharmacy near KFC in Nepean?
Pharmasave Green Street and Health Treasure Pharmacy are both located near the KFC on Fallowfield Road in Nepean.
Are there any nearby financial or banking services near KFC Nepean?
Yes, the RBC Royal Bank ATM and financial advisors Edward Jones - Scott Goodfellow and Edward Jones - Ryan J McLellan are located nearby.
What types of services can I find nearby KFC besides food?
In addition to restaurants, nearby services include massage therapy clinics, a chiropractic center, medical centers, barber shops, e-cigarette and tobacco stores, and martial arts gyms.