KFC

3.1
826 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
3780 Fallowfield Road, unit 724, Nepean, ON
K2J 1A1, Canada

Hours

Reviews

3.1
826 reviews
5 stars
298
4 stars
89
3 stars
82
2 stars
76
1 star
281

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the chicken while others found it overcooked or poorly prepared.

Customer Service

Customer service experiences vary widely; some staff are praised for being friendly and helpful, while others are criticized for being rude and unhelpful.

Service Speed

Many customers reported long wait times for food, with some stating that service is consistently slow.

Order Accuracy

Numerous complaints about incorrect orders and poor attention to detail when fulfilling requests.

Cleanliness and Atmosphere

The location has been recently renovated, leading to positive comments about cleanliness and ambiance, though some still find it cramped.
  • SS
    SamiBelle
    1 day ago
    1.0
    We just received our order from UberEats and it’s was atrocious! It took forever to arrive, said it was wrapping up for almost 45 mins. Everything was cold, the chicken was rock hard and overdone, dry and tasteless. The “festive” sandwich was a plain chicken sandwich smothered in mayo and not even a teaspoon of stuffing and cranberry. The poutine was cold and the cheese was stuck in 1 big clump and it was just a complete mess! On top of that the brownie was expired! I thought it would be good after the Renos… basically waited 1-2 hrs for inedible disappointment, def never eating here again! 0/5 ⭐️
  • AA
    Ali
    6 days ago
    1.0
    I am very disappointed with my recent experience at KFC. The service was extremely poor, and the quality of the food was not good at all. In addition, part of my order was missing, even though I paid for it. This is unacceptable. I expected better service and attention to detail. I will not be returning unless the service improves.
  • MN
    Meela Nentchev
    Nov 17, 2025
    1.0
    If you're going to make people wait an hour for food there should at least be some seating. Ordered 20 minutes before I got there and was standing around for almost an hour before I got my food that wasnt even fresh. Definitely wont be back
  • JM
    Julianna Martin
    Nov 15, 2025
    1.0
    We ordered a bucket of chicken with gravy, the chicken was uncooked, it had a gross taste and just not pleasant all, the gravy was watered down and flavourless. We were able to get a refund and the employees were quite nice about it, but will not be returning.
  • TN
    Thi Nguyen
    Nov 14, 2025
    1.0
    This is the WORST KFC location in Ottawa. Customer service is horrible, placed an order on Uber eats waited ONE HOUR AND A HALF, was told our order would be ready next and then CANCELLED it. Whoever runs this place needs to train their staff better and have better manners. We wont be ordering from this location again.

Frequently Asked Questions About KFC

What are the opening hours of KFC in Nepean?

KFC at 3780 Fallowfield Road, unit 724, Nepean, ON is open daily from 10:30 AM to 11:00 PM.

Where is KFC located in Nepean?

KFC is located at 3780 Fallowfield Road, unit 724, Nepean, ON, postal code K2J 1A1.