Customers frequently reported long wait times, disorganization, and poor service, with many expressing frustration over missing items and rude staff.
Food Quality
There were numerous complaints about the quality of food, including overcooked chicken, incorrect orders, and unsatisfactory side items like watery gravy.
Staff Behavior
While some customers praised the friendliness of certain staff members, many others experienced rudeness and a lack of professionalism.
Renovation Impact
Despite recent renovations, many customers felt that the improvements did not address the core issues of service and food quality.
XZ
xiaocong zheng
Feb 6, 2026
2.0
I placed a mobile order and waited in the store for 20 minutes. After waiting, I noticed my order was ready, then i was told that the items I ordered were sold out.
I don’t understand why the system still allowed my order to go through if the food wasn’t available, or why I wasn’t informed sooner. Although I was given two pieces of free chicken, the long wait and lack of communication made this a really disappointing experience.
SD
sahil dalal
Feb 4, 2026
2.0
Always and always very very slow. I just had a sandwich and it took 45 min. If anybody wants to have kfc order 1 hour before and then pick your food. And in that mean time you will not be hungry you will be angry 😤😤😤. There was only 3 order before me. And oh my god tasteless food with combo of not worth it.
RC
Rodney Chan
Jan 31, 2026
1.0
order a meal of popcorn chicken and a poutine online at 5:19pm, got a email confirmation will be ready at 5:29, went there at 5:30 and order wasn't ready have to wait at the store for an extra 40mins and got the order at 6:10pm. they need to get more staffs. I felt bad for only having 2 staffs for a peak time.
FH
Fatema Habib
Jan 30, 2026
1.0
I ordered a twister sandwich and it had a bone in the chicken tender.. and i ordered the food an hour before given to me. Thought with the renovations and new look they will improve but they haven’t. Still disappointing and wont be reordering from here.
JR
Jacqueline La Rocque
Jan 29, 2026
3.0
Ordering on their automated menu board is difficult and frustrating. Thought we ordered and were getting salads with our order but they were not in the bag. Not sure if the problem was with the person packing the bag or the order. Chicken was good, but very small chip bag.
KFC at 3780 Fallowfield Road, unit 724, Nepean, ON is open daily from 10:30 AM to 11:00 PM.
Where is KFC located in Nepean?
KFC is located at 3780 Fallowfield Road, unit 724, Nepean, ON, postal code K2J 1A1.
What type of restaurant is the KFC in Nepean?
KFC is a fast food restaurant specializing in chicken meals and also offers halal meal delivery service.
How can I contact KFC Nepean by phone?
You can reach KFC in Nepean by calling +1 613-825-2337.
Does KFC in Nepean have an online website?
Yes, you can visit their website at http://kfc.ca for more information and online services.
What nearby restaurants could I visit before or after dining at KFC Nepean?
Nearby options include Argos Greek & Pizza for Greek and pizza dishes, The Curry Palace for Indian cuisine, and Lotus Chinese Food Take-Out Service for Chinese and dim sum meals.
Are there any wellness or health facilities close to KFC Nepean?
Yes, Align Massage Therapy, Dr. Hashimoto Rejuvenation Clinic, and Cedargrove Massage Therapy Clinic are nearby for wellness and therapy services.
Where can I find a pharmacy near KFC in Nepean?
Pharmasave Green Street and Health Treasure Pharmacy are both located near the KFC on Fallowfield Road in Nepean.
Are there any nearby financial or banking services near KFC Nepean?
Yes, the RBC Royal Bank ATM and financial advisors Edward Jones - Scott Goodfellow and Edward Jones - Ryan J McLellan are located nearby.
What types of services can I find nearby KFC besides food?
In addition to restaurants, nearby services include massage therapy clinics, a chiropractic center, medical centers, barber shops, e-cigarette and tobacco stores, and martial arts gyms.