Chipotle Mexican Grill

3.1
149 reviews
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Business Details

3161 Strandherd Dr, Nepean, ON
K2J 5N1, Canada
(343) 883-4574
https://locations.chipotle.ca/on/nepean/3161-strandherd-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=5641
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About

Mexican RestaurantChipotle Mexican Grill

Location

Chipotle Mexican Grill
3161 Strandherd Dr, Nepean, ON
K2J 5N1, Canada

Hours

Reviews

3.1
149 reviews
5 stars
58
4 stars
9
3 stars
16
2 stars
20
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some staff being friendly and helpful, while others were reported as rude and untrained.

Food Quality

Food quality was inconsistent, with many customers noting issues such as bland flavors, overcooked or undercooked ingredients, and poor portion sizes.

Cleanliness

The restaurant's cleanliness was often criticized, with reports of dirty tables and unsanitary food handling.

Portion Sizes

Numerous reviews highlighted that portion sizes were often too small, leading to dissatisfaction among customers.

Atmosphere

The atmosphere was generally described as clean and modern, but service issues detracted from the overall dining experience.
  • JM
    Jordan Mckenzie
    Dec 14, 2025
    5.0
    I ordered 2 items and then forgot my cards at home because I'm not very bright. I asked them to hold my food and then returned ~15mins later to pay and they offered to remake it as it was cold from sitting until I got back. Incredible service and the food was hot and delicious. Thanks Chipotle, you truly went above and beyond!
  • RF
    Rochelle Fleming
    Dec 12, 2025
    4.0
    The food is exactly as I expected it, delicious and fresh just like I’ve had it when I visited in the states. I ordered the hardshell corn taco trio with the Carnita, chicken and shredded beef. Their customer service, how they handled a small volume of people and the knowledge of what goes with the meals, needs some work. This location had a small upstairs loft for dining as well as the main floor for dining. Stairs to go to the loft was nice and quiet. Very modern atmosphere
  • RP
    Roshni Patel
    Nov 24, 2025
    3.0
    Went to order take out food 30 mins before closing and got very bad quality of food and service from staff. We had the same experience before at this location only
  • AF
    Amisha Fumakiya
    Nov 24, 2025
    3.0
    Love the food but customer service zero at this location . I went there at 9:30 so closing time the girl employee mad face and started talking to colleague about us coming at closing time literally.
  • PR
    Paul Raeside
    Nov 17, 2025
    1.0
    Food was ok at best and that is being polite . Service was horrible. It was our first time . We ordered two chicken bowls but when i asked questions about topping and sauces answers were short and frankly i couldn’t understand what the server was saying. We weren’t even offered lettuce in our bowl. It felt like they wanted to just rush us through. We won’t be back many other places to spend our money. A name doesn’t mean that the food is good.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill at 3161 Strandherd Dr, Nepean?

Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.

What is the address of Chipotle Mexican Grill in Nepean?

The address is 3161 Strandherd Dr, Nepean, ON K2J 5N1, Canada.