Many customers complained about small and inconsistent portion sizes, often feeling shortchanged on ingredients.
Food Quality
Feedback on food quality was mixed, with several reports of dry, overcooked, or bland items, and some customers finding bugs or rocks in their food.
Service Issues
Numerous reviews highlighted poor service, including rude staff, long wait times, and mistakes with orders.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.
Customer Experience
Overall customer experiences varied widely, with some praising friendly staff and good food, while others expressed disappointment and frustration.
CK
Chloe Kerr
5 days ago
1.0
Not worth the price- from the little I managed to eat, the flavours weren’t even good either- like I can make better at home. Stop being so stingy with ingredients.
Petition to bring back Copper Branch- I miss them so much, and never a single issue there, ever.
PR
Paul Raeside
Nov 17, 2025
1.0
Food was ok at best and that is being polite . Service was horrible. It was our first time . We ordered two chicken bowls but when i asked questions about topping and sauces answers were short and frankly i couldn’t understand what the server was saying. We weren’t even offered lettuce in our bowl. It felt like they wanted to just rush us through. We won’t be back many other places to spend our money. A name doesn’t mean that the food is good.
DN
Darren Norris
Nov 13, 2025
1.0
Absolutely ridiculous. 2 “homeless” people came in, nice shoes, hair done, in a car, clearly not homeless. Came in and went down the line of people asking for money or food. The manager came out, and instead of kicking these scammers out, gave them free food and drinks. Ridiculous, won’t be returning
KP
Krish Patel
Nov 13, 2025
5.0
Excellent Service from Vibhu!
I visited Chipotle Mexican Grill today and had a great experience thanks to Vibhu. She was extremely friendly, welcoming, and patient.
Her positive attitude and professionalism really stood out.
NS
Norris Soccer
Nov 13, 2025
1.0
IF YOURE HOMELESS COME HERE. I bought 3 bowls and a borrito as I’m doing so two well off looking women walked in begging everyone in line for food. The manger gave them 2 free bowls as I had to tap my card. What an embarrassment for this establishment
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill at 3161 Strandherd Dr, Nepean?
Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.
What is the address of Chipotle Mexican Grill in Nepean?
The address is 3161 Strandherd Dr, Nepean, ON K2J 5N1, Canada.
How can I contact Chipotle Mexican Grill at the Nepean location?
You can call them at +1 343-883-4574 or email ON.5641.Barrhaven@chipotle.com.
Does Chipotle Mexican Grill offer online ordering?
Yes, you can order online at https://order.chipotle.com/.
What type of cuisine does Chipotle Mexican Grill in Nepean serve?
They serve Mexican cuisine as a fast food restaurant and caterer.
What nearby coffee shops could I visit before or after dining at Chipotle Mexican Grill?
Starbucks Canada is nearby and is a great place to grab coffee or a smoothie before or after your meal.
Are there any nearby medical facilities close to Chipotle Mexican Grill?
Yes, Strandherd Crossing Medical Centre, Barrhaven Orthodontics and Periodontics, and Pro Physio & Sport Medicine Centres are nearby for any medical needs.
Can I find other dining options near Chipotle Mexican Grill?
Nearby options include COBS Bread bakery, Copper Branch vegan restaurant, China Star Chinese restaurant, and Guava's Shawarma for Middle Eastern food.
Is there a pharmacy close to Chipotle Mexican Grill for convenience shopping?
Yes, Shoppers Drug Mart is located nearby and offers pharmacy and convenience store services.
Are there beauty or wellness services near Chipotle Mexican Grill?
Yes, Laser Esthetique, The Ten Spot nail salon, and Skin Revival Clinic & Spa are nearby beauty and wellness centers.