Brand Certified
Swiss Chalet
3.2(211 reviews)
Certified by Swiss Chalet • Mar 01, 2026
Business Details
1 Richmond Blvd, Napanee, ON
K7R 3S3, Canada
Certified by Swiss Chalet • Mar 01, 2026
(613) 354-8944
Certified by Swiss Chalet • Mar 01, 2026
https://www.swisschalet.com/en/locations/on/napanee/1-richmond-blvd
Certified by Swiss Chalet • Mar 01, 2026
About
Certified by Swiss Chalet • Mar 01, 2026
RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Napanee, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Swiss Chalet • Mar 01, 2026
Hours
Certified by Swiss Chalet • Mar 01, 2026
Reviews
3.2
211 reviews
5 stars
58
4 stars
49
3 stars
31
2 stars
16
1 star
57
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and poor attentiveness.
Food Quality
Mixed reviews on food quality; some enjoyed the chicken and sides, while others complained about blandness, undercooked items, and freshness issues.
Order Accuracy
Frequent complaints about missing items in takeout orders and incorrect orders, leading to customer dissatisfaction.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty bathrooms and untidy dining areas.
Pricing Concerns
Customers noted that prices seem high relative to portion sizes and food quality, with some feeling that the value has decreased.
- WPWil PadillaDec 4, 20255.0Staff was very friendly and checked on us a few times to make sure we had everything and the food was good.
- LCLacroix CruiserNov 24, 20255.0Great food and service
- DMDenise MartinOct 29, 20251.0order spring rolls and a soup - no plum sauce provided for the spring rolls which made them very dry and no crackers for the soup - very disappointed- and the phone number to call this location is NOT IN SERVICE !!!
- MFMelanie Fox-WisteardMar 22, 20225.0We ordered take out. When we got home, realized we were missing the ribs. We called, they were very apologetic and replaced with a full meal instead of just the ribs. Excellent customer service!
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 1 Richmond Blvd, Napanee offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
What are the operating hours for Swiss Chalet in Napanee?
Swiss Chalet Napanee is open from 11:00 AM to 9:00 PM Sunday to Wednesday and 11:00 AM to 10:00 PM Thursday to Saturday.
Does Swiss Chalet Napanee offer delivery and takeout options?
Yes, Swiss Chalet Napanee offers delivery, takeout, and curbside pickup. You can order online through their website or mobile app.
Can I order ahead online for pickup or delivery at Swiss Chalet Napanee?
Yes, you can place your orders ahead online or via the Swiss Chalet mobile app for curbside pickup, in-restaurant pickup, or delivery.
Are there any specials or promotions available at Swiss Chalet Napanee?
Yes, they offer various deals including limited-time promotions and family meal deals. Visit their Specials & Deals page for more information.
Is Swiss Chalet Napanee family-friendly and do they have a children's menu?
Yes, the restaurant welcomes families and offers a children's menu to cater to younger guests.
Does Swiss Chalet Napanee have vegetarian and gluten-friendly options?
Yes, they serve vegetarian options and provide a Nutrition & Allergy Guide for gluten-friendly choices. Please be aware of potential cross-contamination risks.
Where is Swiss Chalet located in Napanee?
Swiss Chalet is located at 1 Richmond Blvd, Napanee, ON K7R 3S3, Canada.
What nearby places can I visit around Swiss Chalet Napanee?
Near Swiss Chalet, you can find Second Cup Café for coffee, Little Caesars Pizza for quick pizza, and Petro-Canada for fuel and convenience.
Can I grab a coffee nearby after dining at Swiss Chalet Napanee?
Yes, there are several coffee shops nearby including Second Cup Café, Tim Hortons, and Coffee Culture Café & Eatery, perfect for a coffee break.
Are there other fast food options close to Swiss Chalet Napanee?
Yes, nearby fast food options include KFC, Harvey's, Subway, McDonald's Canada, and Domino's Pizza.
Brand Certified Facts from Swiss Chalet
This information is certified by Swiss Chalet and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
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