Business Details
About
Restaurant
Swiss Chalet in Napanee, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.1
207 reviews
5 stars
55
4 stars
49
3 stars
31
2 stars
15
1 star
57
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with many mentioning bland, overcooked, or old food.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Management Concerns
Feedback indicated issues with management, including staff morale and handling of customer complaints.
Value for Money
Many customers felt that the portion sizes were small and prices were high, leading to dissatisfaction with overall value.
- DMDenise MartinOct 29, 20251.0order spring rolls and a soup - no plum sauce provided for the spring rolls which made them very dry and no crackers for the soup - very disappointed- and the phone number to call this location is NOT IN SERVICE !!!
- GGGiovanni De GiorgioSep 5, 20255.0Great rest stop on route to Montreal. Perfect location. Always pleasant staff and atmosphere and and consistent quality food.
- BJBill JaineAug 25, 20255.0Big improvement sine last visit, food (white chicken meal with salad) excellent
- ABAmanda BAug 24, 20255.0Dave was incredible at his job,food was on point, we will definitely go back.
- JVJeff VerretteJul 31, 20251.0Staff looked miserable and talked like you were bothering them or like they didn't want to be there. They weren't rude just not happy and fun to deal with. I blame this squarely on management or owner as it seems like the owner is probably the cheapest person in the entire industry. we order a 1/4 chicken dinner and salad for 40 bucks and when we asked for cheese for our salad which it showed in the menu picture we were told in a very unfriendly tanner to go back to cash register and ask it isnt free... any basic thing you would expect they wanted to charge again for. Food was like warm and salad was smaller than pictured, portion sizes are smaller than usual . I would not choose to stop here again as the entire experience is just kind of sad. That many staff that miserable due to poor managment and greedy owners.
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 1 Richmond Blvd, Napanee offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet Napanee's <a href="https://www.swisschalet.com/en/menus/delivery/store-1289/on/napanee/1-richmond-blvd.html">delivery menu here</a>.
Does Swiss Chalet Napanee offer takeout?
Yes, Swiss Chalet® Napanee offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet Napanee's <a href="https://www.swisschalet.com/en/menus/takeout/store-1289/on/napanee/1-richmond-blvd.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet Napanee?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet Napanee offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is Swiss Chalet at 1 Richmond Blvd in Napanee currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet Napanee location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® Napanee Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 1 Richmond Blvd in Napanee is owned and operated by local Canadian Franchisees, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 1 Richmond Blvd, Napanee offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What are the operating hours for Swiss Chalet in Napanee?
Swiss Chalet Napanee is open from 11:00 AM to 9:00 PM Sunday to Wednesday and 11:00 AM to 10:00 PM Thursday to Saturday.
Does Swiss Chalet Napanee offer delivery and takeout options?
Yes, Swiss Chalet Napanee offers delivery, takeout, and curbside pickup. You can order online through their website or mobile app.
Can I order ahead online for pickup or delivery at Swiss Chalet Napanee?
Yes, you can place your orders ahead online or via the Swiss Chalet mobile app for curbside pickup, in-restaurant pickup, or delivery.
Are there any specials or promotions available at Swiss Chalet Napanee?
Yes, they offer various deals including limited-time promotions and family meal deals. Visit their Specials & Deals page for more information.
Is Swiss Chalet Napanee family-friendly and do they have a children's menu?
Yes, the restaurant welcomes families and offers a children's menu to cater to younger guests.
Does Swiss Chalet Napanee have vegetarian and gluten-friendly options?
Yes, they serve vegetarian options and provide a Nutrition & Allergy Guide for gluten-friendly choices. Please be aware of potential cross-contamination risks.
Where is Swiss Chalet located in Napanee?
Swiss Chalet is located at 1 Richmond Blvd, Napanee, ON K7R 3S3, Canada.
What nearby places can I visit around Swiss Chalet Napanee?
Near Swiss Chalet, you can find Second Cup Café for coffee, Little Caesars Pizza for quick pizza, and Petro-Canada for fuel and convenience.
Can I grab a coffee nearby after dining at Swiss Chalet Napanee?
Yes, there are several coffee shops nearby including Second Cup Café, Tim Hortons, and Coffee Culture Café & Eatery, perfect for a coffee break.
Are there other fast food options close to Swiss Chalet Napanee?
Yes, nearby fast food options include KFC, Harvey's, Subway, McDonald's Canada, and Domino's Pizza.