McDonald's

3.7
2069 reviews
Drive-Thru Curbside

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
475 Centre Street North, NAPANEE, ON
K7R 3S4, Canada

Hours

Reviews

3.7
2,069 reviews
5 stars
714
4 stars
598
3 stars
405
2 stars
118
1 star
234

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and poor order accuracy.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some customers noting clean facilities while others reported dirty tables and restrooms.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and long wait times, particularly during busy periods.

Food Quality

Food quality was hit or miss, with some enjoying fresh and hot meals, while others received cold or poorly prepared items.

Staff Attitude

Staff morale appeared low at times, with reports of unprofessional behavior from some employees affecting the overall customer experience.
  • AK
    Abby Koopman
    Jan 4, 2026
    2.0
    I went through the Napanee McDonald’s today and was pretty disappointed. I ordered a cheeseburger, crispy chicken, ranch, snack, wrap, a small fry, and two plain regular patties. I specifically wanted them plain because they were for my dog and onions are poisonous for them. I was pulled forward because they were waiting on my order, which doesn’t bother me at all. If I know my order is going to be correct and the food is hot and fresh. I am more than happy to wait. Unfortunately, the reg patties had onion on them, my cheeseburger was sloppy and falling apart, and my fries, cold and hard. So I had to wait an extra amount of time for subpar food.
  • RL
    Rosemary Lysaght
    Dec 27, 2025
    2.0
    The restaurant is very cold, likely due to the lack of a double door/vestibule for main entrance. Restrooms were not clean, table was dirty and had to be cleaned by us, and the fellow doing trash bin clear out cut off the entrance for a few minutes. No salads on the menu at this location. Wouldn't stop here again.
  • EE
    Emma
    Dec 21, 2025
    5.0
    Came in this morning, pretty sure the girl at the counter was Comal. She had a really nice smile and such a friendly vibe. Made everyone feel welcome. Honestly great service perfect start to the day. Great job Mcdonalds
  • V4
    vers 4666
    Dec 17, 2025
    1.0
    I came and the manager seemed like a great guy, Chris, but the way he talked to the younger employees and was quite condescending and rude to them. No wonder why there are so many complaints about the customer service! The managers are jerks! I would be miserable working here too. Food tasted great, the service and vibes were off today. Will be going to Tims from now on
  • SH
    Shannon HARTLEY
    Dec 16, 2025
    5.0
    This is the best owner / managers and local team who are quite literally the best fast food team I have ever seen! As a former restaurant manager I say that with compete sincerity. The food quality is amazing also and we won't order from other McDonald's as a rule . Keep up the fabulous work !

Frequently Asked Questions About McDonald's

What are McDonald's access hours in Napanee?

McDonald's in Napanee is open from 5:00 AM to 11:00 PM every day.

What are the delivery hours for McDonald's Napanee?

Delivery is available daily from 5:00 AM until 1:00 AM on Sunday through Wednesday and 2:00 AM on Thursday through Saturday.