Customers frequently reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about overcooked, dry, or improperly sized chicken pieces.
Cleanliness
The cleanliness of the restaurant, particularly the bathrooms, was a common concern among customers.
Staff Attitude
While some staff were praised for their friendliness, others were criticized for being rude or unprofessional.
BH
Brunson Hardy
Feb 16, 2026
1.0
I placed an order through Skip the dishes that was thoroughly all the wrong food (I ended up throwing out the gross Matty poutines) last week, I figured I would give them another chance.
I called today to place an order for pick up and no answer
OO
OrthoGenie3d
Jan 10, 2026
1.0
Most terrible ownership I have ever seen. Big bully runs the counter. Don’t dare ask for fresh food or you will be told to go elsewhere. Major problems with owner - angry and bully. Come in at lunch time a weekend and not a single person eating there. I wonder why???? Owner hates coupons . I now drive to Kingston For KFC- better service and quality. Owner does not bully you. Napanee has gone down the hole. Wagers on how long they last with the owner bully. Disgusting ownership and attitude. If you hate your life do something else buddy. It’s written all over your face big bully. Ownership before was much better. Residence of Napanee for more than 20 years. Never again Napanee KFC. Disgusting attitude. Turns your mood off. A hundred other places to eat where they care about the customer quality of food and satisfaction. I am not the only one - look at all the terrible reviews. The owner is not suitable for KFC franchise and needs to be doing something else.
SB
Sara Biggs
Dec 5, 2025
3.0
Had an issues with my chicken and called in and was told I could get not even half of my order replaced which was a single item or I could get $20 back when I spent $60 😂😂 won’t be going back
GM
G M
Nov 22, 2025
1.0
The smell of smoke! Cigarette smoke.
1 person working , 1 on break in dining area and one out back and cigarette smoke.
First of all it is illegal!
Secondly I'd guess the person on break out back is either smoking with the back door open or smoking in the building.
I'll say it again. This is illegal
I guess a phone call is in order.
Have a great week.
VV
Valerie
Nov 1, 2025
1.0
Probably the dirtiest kfc in Ontario. With two men just standing in the back doing nothing, no hats, no hair net. Front of house is sticky with garbage on tables and mess all over the pop machine area
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