Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
461 reviews
5 stars
213
4 stars
126
3 stars
58
2 stars
27
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including incorrect orders, unprofessional staff behavior, and long wait times.
Food Quality
Mixed reviews on food quality; while some enjoyed the ice cream and cakes, many found the food items to be subpar, cold, or poorly prepared.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
Positive Experiences
Despite the negatives, many customers praised the ice cream, cakes, and some staff members for their friendliness and helpfulness.
Convenience
The location is noted for its convenience and quick service, especially through the drive-thru.
- AAaidanthedestroyerOct 29, 20255.0This Dairy Queen is really good no line
- DSDane SOct 1, 20255.0I want to thank you DQ. My poor planning you helped me fulfil what I needed to do. The cake was excellent. Thank you so much for doing it on the spot for me.
- LMLinda MaxwellSep 13, 20252.0We picked up 3 ice cream treats, 2 blizzards and a parfait. There were no lids available nor were we offered a tray, just handed the open treats out the drive thru window to one person in a car. The top half of the Blizzards were great but half way down there was just plain ice cream. Obviously not mixed well. It was a disappointing visit. 😔
- EIElaine InrigSep 12, 20255.0Easy to find. Just off the 401. Pleasant staff. we were served immediately and ate a a table Everythi g was DQ good.
- SSShelby StaceyAug 23, 20251.0was extremely disappointed, went to get ice cream tonight. the girls working were very unprofessional half of my order was completely wrong and they were very unprofessional over the speak phone. I had said my order clearly but when I had arrived at window was missing half of it along with the huge wait time.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main offerings at Dairy Queen Grill & Chill in Napanee?
They specialize in soft-serve ice cream, signature shakes, Blizzard® treats, chicken strip basket, Grillburgers®, and ice cream cakes from DQCakes.com.
What are the regular operating hours for Dairy Queen Grill & Chill?
The restaurant is open every day from 10:00 AM to 11:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service and what are its hours?
Yes, they have a drive-thru open daily from 10:00 AM to 10:00 PM.
Is the Dairy Queen Grill & Chill location family-friendly?
Yes, it is family-friendly with amenities such as high chairs, clean restrooms, and outdoor seating suitable for kids.
Can customers use WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this location.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can order online for pickup via their website at https://www.dairyqueen.com/en-ca/order/pickup/n/12075/.
Where is Dairy Queen Grill & Chill located in Napanee?
It's located at 14 Richmond Blvd, Napanee, ON, K7R 4A3, Canada.
What nearby food options are available around Dairy Queen Grill & Chill?
Nearby eateries include Mr.Sub and MR SUB Napanee for sandwiches, Pizza Hut and Little Caesars Pizza for pizza lovers, KFC for chicken, and Swiss Chalet for American cuisine.
Are there nearby amenities or services near Dairy Queen Grill & Chill useful for customers?
Yes, customers can find services like Pawsitively Pet Groomers for pet care, Napanee Family First Chiropractic for health, and nearby gas stations like Flying J Travel Center and Petro-Canada if traveling by car.
What local attractions or community spots are close to Dairy Queen Grill & Chill that customers might visit?
Nearby points of interest include the Town of Greater Napanee community services and Pick 'N Brew By You coffee shop, ideal for a coffee stop before or after enjoying Dairy Queen.