Brand Certified
Dairy Queen Grill & Chill
4.0(465 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
14 Richmond Blvd, Napanee, ON
K7R 4A3, Canada
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(613) 354-6611
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.ca/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.0
465 reviews
5 stars
213
4 stars
126
3 stars
58
2 stars
29
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed; while some customers praised friendly and helpful service, others reported rudeness and unprofessional behavior.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues like cold, soggy items and incorrect orders, while a few enjoyed the ice cream and cakes.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms, with some customers finding the location dirty.
Order Accuracy
Numerous customers reported problems with order accuracy, including missing items and incorrect food preparation.
- KDKerri DFeb 25, 20261.0Stopped on February 23rd and ordered 1 medium Blizzard with turtle pieces and 1 small Blizzard. They brought them to the drive-thru window, did not turn them upside down, and by the time we got on the 401 to come home, realized they were runny, barely frozen and very gritty! What a disappointment.
- EMEmma Margaret MaeveFeb 14, 20265.0Had a great experience at Dairy Queen! Maddie was amazing to deal with super friendly, patient, and made everything quick and easy. Really appreciated her great customer service. Will definitely be back!
- MMMaddiJan 25, 20261.0Food was terrible. Took a bite of burger and it tastes off. Mentioned it to staff and they brushed it off. We spent $40 on three burger meal deals and weren't even able to eat the burgers. Absolutely gross 🤢 and felt sick after eating
- JBJessica BrantJan 23, 20261.0Rude cashier. Refused to take my $100 bill.
- JDJack DonaldJan 16, 20262.0Usually don’t care enough to leave reviews but it’s the second time it’s happened. Ordered some chicken tenders for the fam off of uber eats. They didn’t add the right dipping sauces. And my honey garlic “tenders” barely had sauce. Also just wanted to put in that these are supposed to be tenders, not chicken bites. I paid 18$ for this and it’s kinda unreal that it’s barely sauced and half the tenders are the size of a fry. (First 4 photos are from today, last photo is from last month.)
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main offerings at Dairy Queen Grill & Chill in Napanee?
They specialize in soft-serve ice cream, signature shakes, Blizzard® treats, chicken strip basket, Grillburgers®, and ice cream cakes from DQCakes.com.
What are the regular operating hours for Dairy Queen Grill & Chill?
The restaurant is open every day from 10:00 AM to 11:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service and what are its hours?
Yes, they have a drive-thru open daily from 10:00 AM to 10:00 PM.
Is the Dairy Queen Grill & Chill location family-friendly?
Yes, it is family-friendly with amenities such as high chairs, clean restrooms, and outdoor seating suitable for kids.
Can customers use WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this location.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can order online for pickup via their website at https://www.dairyqueen.com/en-ca/order/pickup/n/12075/.
Where is Dairy Queen Grill & Chill located in Napanee?
It's located at 14 Richmond Blvd, Napanee, ON, K7R 4A3, Canada.
What nearby food options are available around Dairy Queen Grill & Chill?
Nearby eateries include Mr.Sub and MR SUB Napanee for sandwiches, Pizza Hut and Little Caesars Pizza for pizza lovers, KFC for chicken, and Swiss Chalet for American cuisine.
Are there nearby amenities or services near Dairy Queen Grill & Chill useful for customers?
Yes, customers can find services like Pawsitively Pet Groomers for pet care, Napanee Family First Chiropractic for health, and nearby gas stations like Flying J Travel Center and Petro-Canada if traveling by car.
What local attractions or community spots are close to Dairy Queen Grill & Chill that customers might visit?
Nearby points of interest include the Town of Greater Napanee community services and Pick 'N Brew By You coffee shop, ideal for a coffee stop before or after enjoying Dairy Queen.
Brand Certified Facts from Dairy Queen Grill & Chill
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