GB
Gary Bairos
Mar 29, 2026
⭐️ 1-Star Review (would give 0 if possible) -
I came into this McDonald’s with 8 kids and placed a fairly large order. Some of the kids didn’t want Happy Meals, so we purchased a few of the Super Mario toys separately. The order was mostly correct and the kids were happy and I want to start by saying that Zaina, one of the employees, was absolutely wonderful. She kindly helped my daughter exchange her toy when it wasn’t the one she hoped for. Her patience and kindness were truly appreciated.
Unfortunately, the interaction that followed with the manager, Rupaul, completely changed the experience.
When my daughter still didn’t get the toy she wanted, I went back up and offered to pay for another one. Instead of simply ringing it through, the manager immediately told me I would need to purchase a Happy Meal to get a toy despite the fact that I had already bought multiple Happy Meals and had also purchased toys separately. I showed her my receipt, but she refused to even look at it and repeatedly said, “I’m not allowing you to purchase a toy now, sir.”
I then said, “Okay, just charge me for the Happy Meal and give me the toy,” and she still refused, insisting I needed the food as well. It made no sense, and at this point my 6-year-old daughter was crying. Over a toy that costs next to nothing, the manager chose to be dismissive, patronizing, and rude repeatedly saying “thank you” in a condescending tone instead of offering any actual help.
This was not just poor customer service , it was unnecessary and unprofessional. No manager should speak to a customer this way, especially in front of a child. Zaina did a fantastic job and deserves recognition, but it’s disappointing that she has to work under someone who handles situations like this.
I truly expected better from McDonald’s, especially over something so small that could have been resolved in seconds with basic kindness and common sense.
Rupaul was more like “Rude-Paul” today, and it’s clear she should not be in a management position with the way she handled this situation. McDonald’s is better than this, and I truly hope the company becomes aware of how unacceptable that level of rudeness is.
Rupaul, if you ever read this: being a manager means creating a positive experience, showing empathy, and taking customer service to a higher standard. Today, you failed at all of that. You were willing to let a young girl cry over a simple toy, and instead of helping, you chose to continuously patronize the people you’re supposed to serve. McDonald’s deserves better and so do its customers and staff.