Numerous customers reported rude and unprofessional staff, with many experiences highlighting poor customer service and order accuracy.
Food Quality
Several reviews mentioned issues with food being cold, improperly prepared, or of low quality, including complaints about stale items and incorrect orders.
Cleanliness
While some customers noted cleanliness in the restaurant, others reported unsanitary conditions, particularly in food preparation and dining areas.
Order Accuracy
A significant number of reviews indicated frequent mistakes with orders, including missing items and incorrect food preparation.
LL
Linda Li
3 days ago
1.0
This is one of the worst McDonald I’ve been to. 50% of the tables were uncleaned, and we had to clean ourselves first. As in we had to soak tissue and clean it wet. And it’s out of tomatoes and lettuce at 9pm on a Saturday. We later ordered a flurry and never got it until we went to ask for it personally. The onion is almost non existent and there’s all too much pickle and juice on the burger. Just SO BAD.
SK
surendra kumar
Feb 20, 2026
2.0
I ordered for 10 pc nuggets mobile order and picked in drive thru . After went home I just open the box they kept only 9 pcs . By believing your service each and every customer not checking the box at drive thru window by taking this an advantage they are not keeping the food properly.For this 1 chicken nugget I need to travel back and fight with them.
Very poor service / lady in the Mike not even listen to me . They are trying push fast out without giving proper service .
TT
Tia
Feb 18, 2026
1.0
Visited this McDonald’s at 796 Burnhamthorpe Rd W recently and had a very serious issue.
I ordered 2 McVeggie burgers (order #883) and discovered at home that both had bacon inside. My wife is strictly vegetarian for religious reasons, so this was not a small mistake – we couldn’t eat the food and it caused a lot of distress.
I tried calling the store and no one answered. I submitted a complaint through McDonald’s and never received any response.
On top of that, in a more recent order from the same location, a Filet-O-Fish was completely missing.
Between getting meat in a vegetarian item and items missing from the bag, I’ve completely lost trust in this location. There seems to be very little attention to dietary restrictions or basic order accuracy. I won’t be ordering from this branch again
MM
Maggie M
Feb 11, 2026
3.0
To the owner! Yesterday crew need a raise (10th) food was nice hot and juicy best kfc I tasted in Canada.. today not so much.. while vegetables were fresh ( like not other kfc around) chicken was dry and cold.. you have the freshest produce but some shifts drying chicken to the bone 🙈nobody wants to pay for chicken that taste like wood
FW
Felicity Will
Feb 8, 2026
5.0
I’ve always found McDonald’s to be a convenient and reliable choice, and this location is no exception. The restaurant is clean, well-maintained, and has plenty of seating, making it comfortable whether you’re grabbing a quick meal or dining in with friends or family. The staff are friendly and efficient, and even during busy times, orders are taken and served quickly.
The menu has all the classic favorites you expect, from burgers and fries to breakfast items, and the food is consistently fresh and well-prepared. I also appreciate the variety of drink and dessert options, including coffee, soft drinks, and McFlurries. For families, the Happy Meals are a hit with kids, and the play area (where available) keeps little ones entertained.
Overall, this McDonald’s provides exactly what you’d hope for: fast, tasty food in a clean and comfortable environment. It’s dependable, convenient, and enjoyable every time, making it one of my go-to stops when I need a quick meal or snack. Highly recommended for anyone looking for a familiar and satisfying fast food experience.
What are the operating hours of McDonald's at 796 Burnhamthorpe Rd West?
McDonald's is open 24 hours a day, seven days a week.
Is delivery available at this McDonald's location?
Yes, delivery is available 24/7 for this McDonald's location.
Does this McDonald's have a drive-through service?
Yes, the drive-through service is open 24 hours daily.
What meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What payment options are accepted at McDonald's on Burnhamthorpe Rd West?
You can pay using American Express, cash, Discover, MasterCard, and Visa.
Does this McDonald's welcome families and children?
Yes, the location welcomes families and children and has a children's menu.
Are there any healthcare facilities near McDonald's at Burnhamthorpe Rd West?
Yes, nearby healthcare facilities include Orthotics Footwear Ltd, The Medi-Collective, Centre For Chiropractic Health, Family Dental Care, and Mississauga Medical Clinic.
What entertainment options are close to this McDonald's?
HintHunt Escape Games, an amusement park and escape room attraction, is nearby and offers fun activities before or after your meal.
Are there any banking services near McDonald's on Burnhamthorpe Rd West?
Yes, TD Canada Trust Branch and ATM are located nearby, convenient for your financial needs during your visit.
Can I grab a spa or beauty treatment close to this McDonald's?
Yes, nearby options include The Britain Institute of Esthetics and Electrolysis, Hair Flair Beauty Care and Products, Love Feet Spa, and Moi Nails Spa for a variety of beauty and spa services.
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