Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers expressing frustration over poor service and lack of attention.
Order Accuracy
A significant number of customers reported receiving incorrect orders or missing items, indicating a consistent issue with order fulfillment.
Cleanliness
Several reviews mentioned dirty tables and unkempt washrooms, suggesting a lack of proper hygiene and maintenance in the restaurant.
Food Quality
Customers frequently complained about food being cold, poorly prepared, or not matching the advertised quality, leading to dissatisfaction with the dining experience.
Drive-Thru Issues
Many customers experienced long wait times and poor service at the drive-thru, with complaints about staff prioritizing drive-thru orders over in-store customers.
CM
Chris Martin
5 days ago
3.0
Don't really have a problem with the restaurant or the staff but I just need to say guys it's a fast food restaurant it's not fine dining everybody complaining about how their food looks or how their sandwich fell apart like guys it's fast food what are you expecting
AK
Amit Kumar
5 days ago
1.0
Even one star is way more than the service they are offering. Worst mcD I have even been to.
AA
abhishhek abhishek
Nov 14, 2025
1.0
ordered a coffee with two milks and two sugars, and I was very disappointed with the service I received. The employee handed me a coffee without mixing the milk and sugar at all, which made no sense and affected the quality of the drink. When I asked about it, she showed a bad attitude and told me to “mix the milk and sugar by yourself.”
This is not the level of customer service I expect. A simple order should be prepared properly, and customers should be treated with respect. I hope management addresses this issue to improve the experience for future customers.
RK
Riley Kucera
Nov 8, 2025
1.0
Super dirty, no where to eat, bathrooms not clean, staff were not very friendly or welcoming. Would not go back
PY
Pushpendrasinh Yadav
Nov 2, 2025
1.0
I wish i could give negative reviews. Staff are very unprofessional and act like they own you and don't care about customer need and want them to go away.I order mobile pick up at the morning and as soon as i reached via drive thru, they told me they can't serve me my mobile order because their server down and when i asked will i able to get refund in the app? They replied," I dont know that do it on your own but if you want you can order only cash "
And then another guy pulled up in between in authority voice," hey, we can only take order in cash." And i respond i do have cash and they when i order and drive up the window, i gave them 50 dollar bill and my order was around 15 dollars. And then the girl respond to the guy, " bro got a 50". Then she said i dont have change. I wasted my 15 mins in this unprofessional and rude behaviour where staff dont want to serve their customers because they feel lazy in the morning. It was clearly displayed on their face.
What are the operating hours of McDonald's at 3510 Derry Road East, Malton?
McDonald's is open 24 hours every day, from Monday to Sunday.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 at this location.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24 hours every day.
What meals are served at this McDonald's?
They serve breakfast, lunch, and dinner.
What payment methods are accepted at McDonald's in Malton?
They accept American Express, cash, Discover, Mastercard, and Visa.
Is there an app to order from this McDonald's?
Yes, you can order via the My McD’s App available on both Android and iOS devices.
Does this McDonald's offer family-friendly services?
Yes, it welcomes families and children and offers a children’s menu.
What nearby places can I visit after dining at McDonald's?
After dining here, you can visit nearby places like the Malton Medical Arts Building, Shoppers Simply Pharmacy, or Malton Soccer Club for additional services or activities.
Are there healthcare facilities near this McDonald's for quick access?
Yes, nearby healthcare facilities include Kerala Ayurveda Ltd, Ontario Medical Examiners Malton, LifeLabs Medical Laboratory Services, and Malton Dental Group.
What financial services are located close to this McDonald's?
Nearby financial services include The Cash Source, King Financial Services, and Western Union for currency exchange and other needs.