Customer experiences with staff were mixed, with some praising helpfulness and friendliness, while others reported rudeness and poor communication.
Product Quality
Customers generally enjoyed the quality of chocolates and ice cream, highlighting the rich flavors and variety available.
Pricing Concerns
Several customers expressed concerns about high prices, with some feeling that the cost was not justified.
Store Atmosphere
The store was described as clean and well-organized, but some customers noted a lack of welcoming atmosphere and poor customer service.
Customer Experience
There were multiple reports of negative experiences related to staff behavior, including accusations of theft and disrespectful interactions.
HS
Husain Sapatwala
Nov 17, 2025
1.0
My wife and I are hardcore Lindt fans. Especially the in store experience at this branch. But our last visit has really put in a bitter taste.
So we picked up the 150 pc $85 pack of asorted. Went to the check out and all was well. The lady weighed it and removed 6 pcs to get it to the correct weight and she Locked the box. Then asked us to create a Lindt account to avail the extra 10% discount. In the meantime she was checking out other customers. When we were ready the other lady at the second counter called us to the other counter. Now she had seen her colleague just weigh and seal the box. But she weighed it again and removed 2 additional chocolates.
So to the madam with the glasses. In a busy store in front of all the customers you proved that
1. Your colleague is incompetent.
2. Though you distribute fre chocolates to everyone. A paying customer buyng your biggest box cannot get with TWO extra chocolates.
It wasn't about the two chocolates. It was about how rude you were about it.
I will stil buy Lindt. But definitely won't be looking forward to the store experience anymore.
For us Lindt at festivals was a no brainer. Now we will definitely be considering other brands. Thank you.
p.s: The lady with the glasses. You definitiely are not in touch with the Lindt culture.
Or maybe the Lindt corporate has made a culture shift.
SI
S I
Nov 10, 2025
5.0
It was great experience, staff is very welcoming and courteous rhey tool time to understand our orders,made it perfect as per our requirements,their icecream cone is great and doesnot melt till u finsih it,they make sure to add had choclate in the end of the cone.Their cold and hot drinks were very yummy.
Keep.up the good work guys and add this food rake option at your other locations too.
QJ
Qussai Jbara
Nov 6, 2025
1.0
Bad service, unfortunately, a child was detained for his chocolate love worth a dollar, knowing that I am an old subscriber with you
AD
Anne Mac Donnell
Oct 31, 2025
2.0
Went to Lindt to check out their new chocolate bar and was surprised at how expensive it was🫤 why? Is it imported from Dubai?
ND
Natasha Dabestani
Oct 27, 2025
1.0
Have the prices gone up? My mom went to the square one location and they charged her $150 for 750 g of chocolate???? Since when?????
Frequently Asked Questions About Lindt Chocolate Shop - Square One
What are the regular business hours for Lindt Chocolate Shop - Square One?
The shop is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sundays.
Where is Lindt Chocolate Shop - Square One located?
It is located at 100 City Centre Drive, CRU #2-418, Mississauga, ON, L5B 2C9, Canada.
Does Lindt Chocolate Shop - Square One offer in-store pickup?
Yes, they offer in-store pickup for their products.
What payment options are accepted at Lindt Chocolate Shop - Square One?
They accept American Express, Cash, Check, MasterCard, and Visa.
Is Lindt Chocolate Shop - Square One open on Sundays?
Yes, the shop is open on Sundays from 11:00 AM to 7:00 PM.
What specialty product is offered at Lindt Chocolate Shop - Square One?
They offer Crema Gelata, which is an ice cream product.
Can I find other chocolate stores near Lindt Chocolate Shop - Square One?
Yes, Purdys Chocolatier and Patchi, both chocolatiers, are located nearby for additional chocolate shopping options.
Which food and dining options are available near Lindt Chocolate Shop - Square One?
Nearby dining includes Moxies Square One Restaurant, a Canadian barbecue restaurant, and Starbucks - Square One in the food court for coffee and snacks.
Are there any fitness or wellness facilities near Lindt Chocolate Shop - Square One?
Yes, GoodLife Fitness, a gym that offers sports and fitness instruction, is located nearby.
How can nearby fashion stores complement my visit to Lindt Chocolate Shop - Square One?
Nearby clothing stores such as Armani Exchange, Alo, and Abercrombie & Fitch offer great shopping options to complement your chocolate shop visit for a full retail experience.