Many customers expressed disappointment with the current pricing, stating that items are now more expensive than at other retailers like Costco and Walmart.
Customer Service
While some reviews praised the friendly and helpful staff, others reported negative experiences with rudeness and unprofessional behavior from certain employees.
Product Quality
There were mixed reviews regarding the quality of chocolates, with some customers noting issues with freshness and quality, particularly for online orders.
Store Experience
Customers generally enjoyed the store atmosphere and selection, but some noted concerns about the cleanliness and organization during busy times.
PS
Parul Saini
Jan 6, 2026
5.0
I recently visited the Lindt Chocolate warehouse at keneddy and it was a delightful experience. The store has a premium and elegant feel, and the aroma of fresh chocolate is irresistible the moment you walk in. The variety is impressive, from classic Lindor truffles to exclusive flavors and beautifully packaged gift boxes. The staff was friendly, helpful, and patient while explaining different options. Everything was well organized and clean, making it easy to browse. The quality of chocolate is excellent, rich, and smooth, just as expected from Lindt. A perfect place for chocolate lovers and gifting. Highly recommended. š«
SA
Sri Krishna Santosh Kumar Appalabhaktula
Jan 1, 2026
4.0
No much offers. Pricing and variety are same as other outlets in shopping malls like Toronto Premium Outlet and Vaughan mills outlet.
JD
J. Dhillon
Dec 29, 2025
1.0
Their deals used to be much better a couple of years ago. Now itās actually cheaper to buy the same items at Costco or even Winners.
I visited before Christmas, and of course the holiday collections were pricey, that was expected. But when I went back today, three days after Christmas, the same holiday collection was supposedly āon saleā for more than it cost before Christmas.
Disappointing for an outlet.
IH
Ian Hoag
Dec 29, 2025
4.0
How could it be bad it has chocolate. Staff were extremely friendly. Very knowledgeable. Great deals.
JJ
Jay Jay
Dec 27, 2025
1.0
This is factory outlet and I went there on boxing day expecting prices to be way cheaper than Square one. to my surprise they are doing daylight robbery. 75 pieces for 50 bucks? lol..
compare that with costco where you get 72 pieces for 20$. when on sale it goes for 17-18 bucks.
Is it just me or people dont even know how to do basic maths and end up getting robbed and then they post positive review as well? I believe prices may have been reasonable in the past but its no longer the case.
better buy from amazon.