While many customers praised the staff for being friendly and helpful, there were several reports of rude behavior from specific employees, leading to a negative experience for some.
Pricing Concerns
Customers expressed mixed feelings about pricing, with some noting significant increases compared to previous years, while others found good deals and discounts.
Product Quality
Feedback on the chocolate quality was generally positive, but there were complaints about stale or melted products, particularly regarding online orders.
Shipping Issues
Numerous customers reported severe delays in shipping and poor communication regarding their orders, leading to frustration and claims of the business being a scam.
Store Experience
Many customers enjoyed the in-store shopping experience, highlighting the variety of chocolates and the pleasant atmosphere, despite some negative interactions with staff.
BK
Bala Krishnan
Nov 9, 2025
5.0
Visited Lindt Chocolate Shop — it was a wonderful experience! The shop has a wide variety of delicious chocolates beautifully displayed. Their hot chocolate powder is especially good, and they offer great discounts. Worth a visit for all chocolate lovers!
MS
Mohammed Sarker
Nov 9, 2025
4.0
Very nice outlet place for quality chocolate. Around half price for some stock.
CC
csertl
Nov 5, 2025
4.0
Wonderful, friendly staff. You will buy more than what you originally planned and that's not a bad thing.
JK
Jamaluddin Khan
Nov 1, 2025
1.0
Bad experience today morning.
The lady at the counter wasn't so courteous
NP
Nikhil Patel
Oct 26, 2025
3.0
Staff is friendly and nice to customers, issue with pricing, compare to last year they increased it up to 50 to 60 % more, it is more expensive then costco, what is point visiting this factory outlet..