KFC

Reviews

• SK

  simer kaur

  Dec 20, 2025
  1.0
  I had a very disappointing experience at KFC Britannia & Creditview, Mississauga, Ontario. Before ordering, I clearly confirmed with the staff that I wanted all dark and spicy chicken. However, after placing the order through the app at around 8:30 pm, I was told it must be half and half, which was not acceptable as my kids do not eat that. We waited over 30 minutes, our dinner plans were spoiled, and the overall mood of the family was ruined. The staff (Navita and Gursharan) behaved rudely and kept saying “it is what it is” and that we could cancel the order. We requested the manager multiple times, but she refused to come and speak with us. One of the staff informed that the cook does not know how to marinate This was the worst KFC experience we have ever had. We expect a proper solution and compensation for turning our happy family dinner into such a negative experience.
• KB

  K B

  Dec 17, 2025
  1.0
  Went through the drive thru and my order was rushed. I asked for gravy with the fries (the whole point I went actually, I was craving the gravy) and at the window I asked again and made sure “you got the gravy, right?”. She said “yep” and shut the window. Sure enough I get home and there is no gravy. The woman at the window also didn’t speak other than saying “yep” to my question and was not friendly at all. I paid extra for the gravy that I didn’t receive which pmo even more. Food is fine but the service here is not good.
• PF

  Paul Figueiredo

  Dec 14, 2025
  1.0
  I placed an order for a 615 delivery to be handed to me at that time. Since I ordered in December and I didn't want my food left outside.. so this dumb restaurant decides to drop the food outside my door at 5:50 or so. That's when the messages started. The reason I placed an order for that time was we were watching a family movie and had my ringer off not to be disturbed. I did not know my order was 15 minutes early and left outside and when I found it it was cold. The steam front the fries dissolved the bag that it collapsed on top of my fries. The wet soggy/some what frozen paper was the perfect touch on top of my golden cold fries. Once I got my cold food inside I discovered my over priced mac salad ¾ full and the chicken tenders as small as my thumb. I ordered a large popcorn chicken and got a medium. Not to mention the famous fried chicken with its super tasty fried skin. Yeah well that was dripping, literally dripping with grease from the chicken. It was so soggy I left it in the box. Save your money. DO NOT ORDER FROM THIS LOCATION. I will never again!
• RK

  R K

  Dec 10, 2025
  1.0
  I visited the KFC at Britannia & Creditview and had a very disappointing experience. I would give this location one star based on the customer service alone. I went through the drive-thru and ordered five chicken wings. I was told it would take about seven minutes, which was completely fine. When I pulled up to the window, the drive-thru employee (an Indian girl working at the window) spoke to me in an extremely rude and dismissive manner. She told me, “Come back in seven minutes.” I explained that I couldn’t drive around again and that I would park and wait, and asked if they could bring the order out—something every fast-food restaurant does when food needs time. Instead of helping, she responded with attitude and said, “No. You want a refund, or you’re going to drive around?” At that point I asked to speak with a manager. A short Asian woman with glasses came to the window. She apologized and said the employee was “having a rough day” and that they were short-staffed. I explained that this still doesn’t justify speaking to customers in a disrespectful manner. The manager apologized again, but when I asked for the employee’s name, she refused to provide it. I then asked if I could contact head office with the host number and receipt. She replied, “Yeah, you can do whatever you want.” This level of customer service is unacceptable. No customer should be spoken to like that, regardless of staffing issues or stress. I will not be returning to this location, and I will be contacting KFC head office with the details and my receipt. Time of visit December 10th at 4:13pm.
• WT

  William Todorov

  Nov 30, 2025
  1.0
  SLOW and no regard for customer service! I have given this location the benefit of the doubt a few times before, but this was the final staw. I ordered and paid with my app. I arrived at the store 10 min later to be told that I had to wait 5 more min for my drumstick "to be cooked". It was ~1:30pm and there was no other clients in the store. The lady tried to shluff me off by explaining that they do not pack the food until the customer comes in YET, they had 2 orders bagged and ready for pickup. When I asked why they did just that, with the 2 prepacked orders and did not start cooking my drumstick when they received my order, she just gave me a loong look and walked away. She just did not seem to care! In the end, I ended up waiting a full 10 min, not 5, for my drumstick to get ready and I ended up with a good drumstick but cold chicken tenders. Frustrating!!! The purpose of the app and prepaying is to allow the store to prep the food in time for you to pick it up when you arrive, something that has not happened with me at this location a number of times now. To cap off crappy service with an "I don't care" attitude just adds insult to the frustration. No more!

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