Feedback on service quality is mixed; while some customers praised friendly and efficient staff, others reported rude behavior and poor customer service.
Food Freshness
Many customers appreciated the freshness and taste of the food, although there were complaints about incorrect orders and cold food.
Cleanliness
The cleanliness of the location received mixed reviews, with some praising the renovated space while others noted unsanitary conditions.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect orders, leading to frustration.
Atmosphere
The renovated atmosphere was well-received, with many customers enjoying the new look and inviting environment.
CM
Craig Mongeon
3 days ago
1.0
Poor experience with the food (poor food quality) and service when I asked to refund due to quality. Staff were rude and did not apologize for a clearly poor quality "famous" chicken sandwich. This is a $10 sandwich which was very over cooked and the chicken was the size of the very small bun it comes with. I've had this sandwich many times and never seen one this small and overcooked. When I showed the staff the sandwich, they said this was the famous sandwich with no further explanation or apology. They refunded me without any apology or further explanation (or even eye contact), and walked away from me after dropping the cash on the counter. I will not be returning here.
AS
Amritpal Singh
Nov 18, 2025
5.0
Tejbir Singh at KFC is very polite and helpful. Great customer service and always friendly. He makes every visit a good experience!
Always serves hot and well cooked chicken
AD
Ali Dear
Nov 16, 2025
5.0
My family had a party they got great offers the meal combos were great kids loved we enjoyed it and hope to come again.
HA
Hira Aamir
Nov 9, 2025
5.0
Excellent service by Deepak and Team at KFC Dundas. We were delighted to experience their care and suggestion for our family meal. Special thanks and bravos to Deepak!
MH
Mohaimen Hassan
Nov 3, 2025
4.0
Fast food isn't usually known for service but this location is an exception. I have had Deepak and Aleena take my orders in different visits and it has been a breath of fresh air when they're around! I exclusively go to this KFC because of them even if there's another on the way.