Feedback on customer service is mixed; while some customers praised friendly and efficient staff, others reported rude behavior and unprofessionalism.
Product Quality
Several customers expressed dissatisfaction with the quality of food items, including poorly made sundaes and incorrect orders.
Order Fulfillment
Many reviews highlighted issues with order accuracy and delays, particularly with online orders and cake pickups.
Pricing Concerns
Customers noted that prices are high compared to other locations, leading to feelings of being overcharged.
Cleanliness and Atmosphere
The store's cleanliness and ambiance received positive remarks, although some customers pointed out issues like lack of toilet paper.
RR
Ruby
Oct 24, 2025
5.0
This spot is a nice one. Their customer service is so nice and i love the strawberry cheesecake blizzard!
TT
Tiffany
Oct 24, 2025
1.0
The prices first of all
are ridiculous, but I understand everything has gone up.
But….. the service when I walked in one of the workers were sitting down. No problem, but my nephew got in before me cause i was holding the door for other patrons.
So by time i get in ….. the two workers are speaking in their mother tongue staring at my 6 year old nephew laughing. Ohhhh okay….. weirdos……
I ignore cause now i just wanna get in and out. I give the lady the order. And because I decided not to bother with the extra almost $1.50 or such peanuts to add on the sundae,
I get this ugly looking sad limp sundae with literally the Carmel dripping at the side.
Usually dairy queen has their signature ice cream curl thing at the top. Nothing…. Lol
It’s one thing if the store is franchised but my god if you decide to franchise an establishment would you at least try to run the business with some standards?!
Lovely to tell people I own an ice cream shop …. But Dairy Queen has been around for decades. And just because you have money to purchase a franchise doesn’t give you the right to just give ppl whatever.
Even the taste of the ice cream base is not the typical taste of dairy queen
Could have went to McDonald’s and spent half the price and felt much better.
And please don’t even bother to respond with the lame automated response that your franchise owner / manager likes to do when responding to PAYING customers who have a concern.
I usually don’t write reviews immediately after but im literally sitting in my car facing Tomken rd writing this ridiculous review. I am a very busy person but I really really really didn’t feel right driving off without writing this review. Will never recommend this location nor will I ever be back.
And EVEN IF the franchise owner says, “ Oh well! who cares! This is my ice cream shop!” I care enough to let the world know the service is trash and DQ hasn’t been the same. At least others will see this review.
DB
Debra Bassant
Oct 9, 2025
3.0
I ordered a birthday cake online and when I went to pick it up she knew nothing about it. Said the email must've went into her junk! So disappointing when the cake is needed that day. She wasn't very apologetic and her writing skills for the new cake that she piped wasn't good either - it was the worst looking bd cake ever!! If you're going to offer online service than you better be good at it! What's the point if I have to follow up by phone. I won't be back to your shop - this isn't the first time.
AT
Artem Tiutiunnik
Oct 4, 2025
1.0
No food
PC
Paul Cameron
Sep 16, 2025
1.0
Absolute WORST DQ in the area! They are always out of stuff, their credit machine is down or they don’t get your order right. I called to talk to a manager and I was LIED to that she was there! Seriously? Never ever going back to this DQ. I’m going to look up the owner and address these items with them.
What are the opening hours of Dairy Queen (Treat) at 915 Rathburn Rd E?
The store is open daily from 10:00 AM to 10:00 PM.
Does the Dairy Queen (Treat) location at Tomken Plaza offer outdoor seating?
Yes, this Dairy Queen location offers outdoor seating.
Is Dairy Queen (Treat) family-friendly and suitable for children?
Yes, the business is family-friendly and good for kids.
Can I place an order online or through a mobile app for Dairy Queen (Treat)?
Yes, mobile ordering and rewards are available, and you can order online through their website or use the Dairy Queen app for exclusive deals.
In which shopping plaza is Dairy Queen (Treat) located?
It is located in Tomken Plaza at 915 Rathburn Rd E, Unit #2, Mississauga, ON.
What are some nearby places of interest customers can visit near Dairy Queen (Treat)?
Nearby places include Winnie’s Flowers & Gifts, Tomken Centre Pharmacy, Anytime Fitness gym, and Eggsmart restaurant.
Is there a nearby pharmacy close to Dairy Queen (Treat) at Tomken Plaza?
Yes, Tomken Centre Pharmacy is conveniently nearby for any pharmaceutical needs.
Are there fitness options near Dairy Queen (Treat) where customers can work out?
Yes, Anytime Fitness and Power Yoga Canada City Centre are located nearby for fitness and wellness activities.
What are some dining options near Dairy Queen (Treat) besides the ice cream shop?
Nearby dining includes Eggsmart for breakfast and brunch, Silva’s BBQ for Portuguese barbecue, CHAR'D Grill, Pita Pit, Subway, and Pizza Hut for various cuisines.