Customer service experiences were inconsistent, with some staff being friendly and helpful, while others were reported as rude and unprofessional.
Store Hours
Many customers expressed frustration over the store not adhering to posted hours, often finding it closed when it should be open.
Cleanliness
The cleanliness of the store was noted positively by some, but others reported unsanitary conditions, particularly regarding the washroom.
Product Quality
While some customers enjoyed the ice cream and cakes, others reported issues with food quality and preparation, such as poorly made blizzards and hot dogs.
EL
Emily “Jonah” Lopez
Feb 15, 2026
5.0
Lovely service, the valentines day speciality items were delicious
AI
Ammar Idrees
Feb 15, 2026
5.0
The lady working today was super helpful with helping us choose specialty items!
MA
Mishal Atif
Feb 4, 2026
1.0
This location is NEVER opened at 11am, infact I’ve been here at 12pm and have still found them closed. Please change your timings online if you’re not going to abide by them.
HN
Hamza Navid
Feb 4, 2026
1.0
Store hours aren't updated. This is the second time I've come at before 12PM & the location is closed. Highly unprofessional.
JS
Janelle Samar
Jan 24, 2026
1.0
Says online and on the DQ app that they’re open at 10am… the store is still closed at 11am yikes