Dairy Queen Grill & Chill

Reviews

• EF

  Eduarda França

  Sep 17, 2025
  1.0
  Customer service ruined everything!
• TT

  T

  Jul 19, 2025
  4.0
  Great spot for ice cream cakes. They have a great selection! You can also customize cakes with pictures. Service is slow. Don't think the staff cares to be there.... I haven't ordered ice cream personal sized to go, so I can not review that experience
• SS

  Stephanie

  Jul 5, 2025
  2.0
  Tall guy that worked there was odd, working as if it was so inconvenient for him to take orders. We ordered 2 banana splits to go, when we opened them at home, there was 1/4 piece of banana in it. Which is much less than we usually get at the other locations. We will stick to the location near Trafalgar instead.
• MM

  Mohammed asgar Moinuddin

  Jun 23, 2025
  1.0
  Ordered two medium strawberry cheesecake Blizzards. Unfortunately, both were melted upon receipt. I politely asked the staff to replace them, but after waiting 3-4 minutes, the employee returned with Blizzards in the same melted condition. It felt like no effort was made to address the issue, and the staff didn’t inform us of any problems with the Blizzard machine or offer an alternative. Despite my family’s eagerness for ice cream, we were disappointed with the service and product quality. Dairy Queen should be upfront about any issues and not serve subpar items without explanation. I won’t be returning anytime soon.
• KC

  KIM CHE

  Jun 23, 2025
  1.0
  Dear Dairy Queen Customer Service Team, I am writing to formally express my dissatisfaction with my recent experience at your establishment located at 2425 Truscott Dr, Unit 13a, Mississauga, ON L5J 2B4. During my visit, I was disappointed by the unprofessional conduct of the staff. I had to wait approximately 10 minutes for my order to be handed to me, during which time three employees were simply standing around and not attending to customer needs. This lack of attentiveness contributed to a frustrating experience. Additionally, the store environment was far from satisfactory. The interior had an unpleasant odor reminiscent of a washroom bio, which I understand is a recurring issue at this location. This made the dining experience uncomfortable and unappetizing. Furthermore, I suffered food poisoning after consuming a milkshake purchased from your store, which was a serious health concern. I also found the salad to be overpriced and of poor quality; it appeared to be rotten and not fresh, which is unacceptable for any food establishment. Overall, my experience at this Dairy Queen location was disappointing due to poor management, cleanliness issues, and subpar food quality. I hope you will take these concerns seriously and address the repeated issues to improve the quality of service and environment at this location.

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