Chipotle Mexican Grill

3.8
1082 reviews

Hours

Reviews

3.8
1,082 reviews
5 stars
516
4 stars
228
3 stars
111
2 stars
52
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Portion Sizes

Many customers complained about stingy portion sizes, feeling that they received less food than expected for the price paid.

Food Safety

Several reviews reported issues with food safety, including finding hair or bugs in food and experiencing food poisoning.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and overall restaurant operations, indicating a lack of professionalism.

Food Quality

While some customers enjoyed the food, many noted inconsistencies in freshness and quality, with complaints about undercooked items and stale ingredients.
  • IC
    ivania Castillo
    5 days ago
    3.0
    la comida no estaba Mala pero dije tiene Pocatello? dicen no u si tenia
  • PC
    puja chaudhary
    Nov 11, 2025
    5.0
    i got a chicken bowl today and i am really happy with their quick service . i was in my break but the service made me easy. The cashier with the glasses on it was so cooperative and helpful . Will definitely rate 10/10 .
  • MM
    Megan
    Nov 8, 2025
    1.0
    Everytime I purchase as Chipotle I receive less and less food items at higher prices. Customer service at this location is horrible. Disappointed. Chipotle do better!!!!!
  • PB
    Parth Bhasin
    Oct 28, 2025
    1.0
    The server was so pathetic. Just wanted to complete the order and get rid of me. SEE WHAT I FOUND IN MY FOOD. Talking about chicken and brown rice both were undercooked. This location really meed to improve their customer service skills and cooking. Thanks
  • CM
    Chandani Mehta
    Oct 27, 2025
    1.0
    I visited your location today expecting to take advantage of the “wear your jersey” / BOGO entrée promotion (the one valid starting after 3 pm) as outlined in the national terms.  I arrived at 6:01 pm and was told by the manager that the deal was off because we were “past the time.” Considering the rules say “after 3:00pm local time”, I expected there to be flexibility as long as we met the other conditions (in-store, with proper attire). While I respect that each location may interpret and apply a promotion’s end time differently, I was disappointed that the policy wasn’t clearly posted, and there was no room for goodwill given the one minute over mark. I hope the chain will clarify how strictly end-times will be enforced, so future customers don’t face the same mismatch of expectation vs reality.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill at Square One Food Court?

Chipotle Mexican Grill is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:45 AM to 7:00 PM.

Does Chipotle Mexican Grill at Square One Food Court offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.